“I plug in the case but it won't charge and the LED doesn't come on. What can I do?”

1-3 of 3 Answers

• Return/exchange them. I had the same problem and had to return them yesterday

  Answered by Paulwho 7 years ago

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• USB relys on power from the device in which you are plugging the headphones into. For example, if your laptop is powered off, there is not power going to the USB ports. If however, you are using a charging brick with a USB cord, try a different cord. Any micro USB adapter should work. If the USB adapter that came with the headphones is defective, email JAM and they'll more than likely send you a free replacement. They're very good about fixing any issues.

  Answered by Sickboy80 7 years ago

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• Return them and get new ones.

  Answered by Yeye 7 years ago

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