“I use the Jam ultras while running and ive only had my pair for about a month, maybe 3 runs a week. The left jam started slowly getting quieter and quieter and now i can barely hear it at all no matter what i turn the volume to, the right jam works fine.”
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I had the same issue, mine was the right side. I contacted Jam and they asked me to return the faulty unit (they provided a prepaid shipping label) and they sent out a new replacement set. It took about three weeks from mailing the old set to receiving the new set.
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