A:AnswerThey have an IPX5 water resistance rating. Which essentially mean they have some resistance to splashing and sweat. As long as you don't immerse them in water they are good for outside use.
A:AnswerIt is important to use the right size ear tip to get them to seal tightly over your ear canal. If you fit them properly they will not fall out easily. They come with small, medium, and large ear tips. There are also gel sleeves in sized medium and large included that can help provide a tight fit for rigorous activities.
A:AnswerThis is a consistent problem with this product, while I like the ease of use and sound quality, both pairs I purchased had the same problem after about six weeks use. One side fails to charge. This is obviously an engineering problem with the product itself and both best Buy and JBL should stop selling them until it is corrected. They are ripping off consumers by knowingly selling a defective product.
A:AnswerThe right headphone can be used by itself. The left one can not be used independently of the right one. The left one will only ever pair to the right one. If you use only the right one, the sound will be mono and not stereo.
A:AnswerThe call quality is typical for compact headphones. As with all headphones, the outside call quality is dependent on the wind and other environmental factors.
A:AnswerOnly the right headphone can be used by itself. The left one can not be used independently of the right one. The left one will only ever pair to the right one. This is typical for all brands of "True Wireless'' in the ear headphones such as these.
A:AnswerNo because the left headphone can not be used independently of the right one. The left one will only ever pair to the right one. The right headphone can be used by itself though.
A:AnswerThese are PASSIVE noise cancelling - meaning the tighter you make the fit - the better the noise cancelling will be. Active noise cancelling uses battery power to help mask sounds - the JBL Free X version DOES NOT do that. Likely you will be able to hear a little of the loud music...
A:AnswerHi there, there are no issues with the JBL Free being kept in the charging case since it's also being used as a carrying case. It won't have any effect with the battery life too since once the earbuds are fully charged, the case will stop charging them.
A:AnswerWe don't recommend wearing them while using the hair dryer, it would be best to finish drying your hair first before wearing them to avoid any damages. If you have more questions, please contact us here: https://bit.ly/2zwFkYM
A:AnswerNope. If the one on the right dies you have to charge them both. The left will not work with the right in the charger. These headphones are garbage. Go get the Galaxy buds...much better!
A:AnswerHi there, yes you can use the JBL Free for receiving phone calls. Please be advised that during the phone call, only the RIGHT ear will work, and will resume to play music on both ears once the call is done.
A:AnswerThe newer models from our True Wireless Headphones support STEREO mode in phone calls. Our Tune 125TWS and Tune 225TWS can be used interchangeably. Check out more information about our products here: https://www.jbl.com/wireless-headphones/
A:AnswerThere are no volume controls on the JBL Free earbuds. You'll need to control it using your phone/source device. If you need more help, please contact us here. https://bit.ly/2zwFkYM
A:AnswerUnfortunately, JBL Free X isn't a Noise Cancelling headphone. Please check out available Noise Cancelling headphones here: https://www.jbl.com/noise-cancelling-headphones/
