“Why is the microphone not working? Its connected to my Xbox series s controller and I get perfect sound but the mic doesn't work at all?”
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Thank you for bringing this to our attention. We're here to help. It's important that you move the microphone of the headset completely down until you hear a loud "click". Please note that you can't change the volume of your headset trough the buttons when it s connected with a aux cable. This can only be done trough the "remote" on the cable. If the issue still persists, please contact our customer support service via our official website or toll-free hotline.
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