“Purchased these new 1/1/25 and the left has no sound....”
Answer This Question
1-1 of 1 Answer
Thanks for reaching out. Here are some troubleshooting steps that might help isolate the issue with your JBL Soundgear Sense. First, if the left earbud that has no sound is not charging. A simple cleaning will almost always fix this problem. Try to clean the charging terminals on the earbuds using a swab dipped in rubbing alcohol, as foreign matter can collect on the metal charging contacts. We also recommend cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, as the graphite and rubber can help to re-establish the connection between the earbuds and the case. Next, check the balance control on your device by going to "Accessibility" settings or on your music player app, commonly found in the playback or EQ settings. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered). Additionally, the two earpieces should normally be connected together without issue. However, sometimes, wireless interference may cause corruption between the connection of the two earpieces, causing one earpiece not to produce any sound. Forget/unpair the headphones on your device, then manually pair the two earpieces together, then pair the headphones with your device and see if this resolves your problem. If the issue remains, please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-Sun: 9:00 am - 5:00 pm (EST)
Sorry, there was a problem. Please try again later.