Why don't they turn off when I return them to the case? They keep connecting to my phone when I'm trying to connect to my other bluetooth speakers even though they're in the case and are secure. I clean the case and buds before I put them. null

Question

Trevorbruin · Accepted Answer

I have the same problem, sometimes not always. Normally I just go to my Bluetooth settings and turn them off and they do shut off. Whenever I go to use them again they automatically connect.

JLab Audio Team · Answer

Hey,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.

Kind Regards

#TeamJLab Customer Support

“Why don't they turn off when I return them to the case? They keep connecting to my phone when I'm trying to connect to my other bluetooth speakers even though they're in the case and are secure. I clean the case and buds before I put them.”

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