Questions & Answers

Name: Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black
Brand: Keurig
SKU: 6355731
Price: 161.99 USD
Rating: 4.5 (2895 reviews)

Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black

Model:: 5000204977; |
SKU:: 6355731

User rating, 4.5 out of 5 stars with 2895 reviews.

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QuestionHow much water in the reservoir do you need to make 1 or 2 cups on the Keurig side?
Asked 4 years ago by Debra.
- Answer I noticed that it needs at least half of reservoir
  Answered 4 years ago by Simsim
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QuestionWhy is it that the single serve ounce settings do not measure to be what they indicate?. I barely got 2 ounces on the 4 ounce setting. On the 12 ounce setting I only got a half of a cup
Asked 4 years ago by RANDY.
- Answer Hi Randy, thank you for your question. Based on what you are describing, descaling and cleaning the needles of your coffee maker might help. Please view this video on how to perform needle maintenance on our support page. https://support.keurig.com/?kmContentId=1014889&page=shell&shell=knowledge-article We hope this helps! If you are still experiencing an issue please contact our Consumer Care team at 866-901-2739. They will be happy to assist!
  Answered 4 years ago by Keurig Care
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QuestionIs there a way to brew less than 6 cups at a time?
Asked 4 years ago by Anonymous.
- Answer No it only lets you select 6 cups or more, if you want less it’s single cups using the pods.
  Answered 4 years ago by OsuAl
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QuestionThe coffee maker will dispense a small amount of water on the single serve side even though the carafe selection button is depressed and the number of servings button is also depressed. This happens every time when the carafe side is used.
Asked 4 years ago by Anonymous.
- Answer I do not have this issue with mine. I have used both single and the carafe options.
  Answered 4 years ago by NebraskaGal
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QuestionShould there be a filter in the reservoir?? I just bought this and it looks like there should be one?
Asked 4 years ago by dee.
- Answer I thought the same thing but couldn’t find where the filter would go!
  Answered 4 years ago by Lilly
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QuestionWhat temperature does water heat to?
Asked 4 years ago by Bob.
- Answer I have not put a thermometer in it but it get's very hot. Love my Keurig
  Answered 4 years ago by Anonymous
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QuestionWHAT IS THE WARRANTY ON THE COFFEE MAKER MODEL# 5000204977
Asked 4 years ago by hAWK.
- Answer Limited 1 yr I believe. I got the additional coverage thru Best Buy Very reasonable and secure. By the way I love this coffee maker. It’s fabulous!
  Answered 4 years ago by Keurig
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QuestionMy Keurig Duo, the K cup works, but my coffee brewer won’t , the green light comes on then turns red?
Asked 4 years ago by Tantan.
- Answer Mine is red when it's brewing and on - have you waited to see if it brews?
  Answered 4 years ago by IowaWriter
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QuestionJudging by the preset measurements, the minimum number of cups for multi-cup brewing is 6 cups. Is that correct?
Asked 4 years ago by CuriousCat.
- Answer That is correct! The K-Duo coffee maker's smallest brewing size for the carafe is 6 cups. Thanks for your question.
  Answered 4 years ago by Keurig Care
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QuestionIs the water reserve tank removeable to fill?
Asked 4 years ago by Wondering.
- Answer Yes the tank is removable .
  Answered 4 years ago by Hello
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Questionhow long does it take to make a pot of coffee?
Asked 4 years ago by sooflay.
- Answer The pot of coffee has 6, 8, 10 and 12 cups of coffee. So if you want to make 12 cups of coffee it can take around 8-10 minutes. Just make sure the tank of water is full before making the pot of coffee
  Answered 4 years ago by Spooky323
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Questioni have been having problems making an single cup i push 12 oz and i get only a half of cup of coffee and it is not plugged anywhere i have cleaned it could you tell me what is wrong the pot s only 2 or 3 months old
Asked 4 years ago by coffee.
- Answer Perfect question to ask ma ufacturer or check their website FAQs
  Answered 4 years ago by Coffeelover
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QuestionI was wondering if you can use any brand of K cup in this or does it have to be Keurig compatible only? That is why I got rid of my other Keurig since I couldn't use store brand K cups in it.
Asked 4 years ago by Great.
- Answer So far I have used Peet's, Starbucks and Green Valley K Cups
  Answered 4 years ago by Goodbuy
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QuestionWhen making a single cup . Can I purchase a keurig filter pod to use my own coffee grounds ? I don’t know if this model is able to use its own coffee pod .
Asked 4 years ago by Mag.
- Answer Yes You can use a filter pod to use your own coffee
  Answered 4 years ago by Goodbuy
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QuestionWill the single cup side accept a travel cup?
Asked 4 years ago by Mickey.
- Answer Yes just remove the bottom plate the coffee cup sits on.
  Answered 4 years ago by Makesgreatcoffee
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Questionjust bought and can't get the auto program to work..press auto button to start process and nothing happens.
Asked 4 years ago by Steve.
- Answer After you set the auto time you wish the pot to start brewing, you turn the knob to auto and you have to press the brew button. Then your pot is ready to brew at your designated time.
  Answered 4 years ago by Help
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QuestionWe got a Keurig at Christmas and the pot leaks around the top - coffee runs down side of pot while pouring. What to do?
Asked 4 years ago by Anonymous.
- Answer Return Defective product to store. Too expensive to take a hit when it is a faulty product. Call customer support. They may ship you another pot free.
  Answered 4 years ago by DMAC
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QuestionHow do I only turn on the heating pad after brewing 8 cups already?
Asked 4 years ago by kimchi.
- Answer Press the power button on, then press and hold down the carafe button for about 5 seconds. It will turn red and will start heating up the heating pad. It will stay hot for 2 hrs, then auto shuts off.
  Answered 4 years ago by Awesome
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QuestionThere's a huge gap between the 12oz Single and the 6 cup pot of coffee. Is there a way to only brew 4 cups without having to do individual servings?
Asked 4 years ago by Mike1961.
- Answer No
  Answered 4 years ago by Malcolm
  Answer this question
QuestionWhere exactly do you replace the water filter cartridges?
Asked 4 years ago by DJWA.
- Answer In biger water tank
  Answered 4 years ago by Pama
  Answer this question

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Questions & Answers

Keurig - K-Duo 12-Cup Coffee Maker and Single Serve K-Cup Brewer - Black

Q: QuestionHow much water in the reservoir do you need to make 1 or 2 cups on the Keurig side?

Q: QuestionWhy is it that the single serve ounce settings do not measure to be what they indicate?. I barely got 2 ounces on the 4 ounce setting. On the 12 ounce setting I only got a half of a cup

Q: QuestionIs there a way to brew less than 6 cups at a time?

Q: QuestionThe coffee maker will dispense a small amount of water on the single serve side even though the carafe selection button is depressed and the number of servings button is also depressed. This happens every time when the carafe side is used.

Q: QuestionShould there be a filter in the reservoir?? I just bought this and it looks like there should be one?

Q: QuestionWhat temperature does water heat to?

Q: QuestionWHAT IS THE WARRANTY ON THE COFFEE MAKER MODEL# 5000204977

Q: QuestionMy Keurig Duo, the K cup works, but my coffee brewer won’t , the green light comes on then turns red?

Q: QuestionJudging by the preset measurements, the minimum number of cups for multi-cup brewing is 6 cups. Is that correct?

Q: QuestionIs the water reserve tank removeable to fill?

Q: Questionhow long does it take to make a pot of coffee?

Q: Questioni have been having problems making an single cup i push 12 oz and i get only a half of cup of coffee and it is not plugged anywhere i have cleaned it could you tell me what is wrong the pot s only 2 or 3 months old

Q: QuestionI was wondering if you can use any brand of K cup in this or does it have to be Keurig compatible only? That is why I got rid of my other Keurig since I couldn't use store brand K cups in it.

Q: QuestionWhen making a single cup . Can I purchase a keurig filter pod to use my own coffee grounds ? I don’t know if this model is able to use its own coffee pod .

Q: QuestionWill the single cup side accept a travel cup?

Q: Questionjust bought and can't get the auto program to work..press auto button to start process and nothing happens.

Q: QuestionWe got a Keurig at Christmas and the pot leaks around the top - coffee runs down side of pot while pouring. What to do?

Q: QuestionHow do I only turn on the heating pad after brewing 8 cups already?

Q: QuestionThere's a huge gap between the 12oz Single and the 6 cup pot of coffee. Is there a way to only brew 4 cups without having to do individual servings?

Q: QuestionWhere exactly do you replace the water filter cartridges?

Top Rated

QuestionHow much water in the reservoir do you need to make 1 or 2 cups on the Keurig side?

QuestionWhy is it that the single serve ounce settings do not measure to be what they indicate?. I barely got 2 ounces on the 4 ounce setting. On the 12 ounce setting I only got a half of a cup

QuestionIs there a way to brew less than 6 cups at a time?

QuestionThe coffee maker will dispense a small amount of water on the single serve side even though the carafe selection button is depressed and the number of servings button is also depressed. This happens every time when the carafe side is used.

QuestionShould there be a filter in the reservoir?? I just bought this and it looks like there should be one?

QuestionWhat temperature does water heat to?

QuestionWHAT IS THE WARRANTY ON THE COFFEE MAKER MODEL# 5000204977

QuestionMy Keurig Duo, the K cup works, but my coffee brewer won’t , the green light comes on then turns red?

QuestionJudging by the preset measurements, the minimum number of cups for multi-cup brewing is 6 cups. Is that correct?

QuestionIs the water reserve tank removeable to fill?

Questionhow long does it take to make a pot of coffee?

Questioni have been having problems making an single cup i push 12 oz and i get only a half of cup of coffee and it is not plugged anywhere i have cleaned it could you tell me what is wrong the pot s only 2 or 3 months old

QuestionI was wondering if you can use any brand of K cup in this or does it have to be Keurig compatible only? That is why I got rid of my other Keurig since I couldn't use store brand K cups in it.

QuestionWhen making a single cup . Can I purchase a keurig filter pod to use my own coffee grounds ? I don’t know if this model is able to use its own coffee pod .

QuestionWill the single cup side accept a travel cup?

Questionjust bought and can't get the auto program to work..press auto button to start process and nothing happens.

QuestionWe got a Keurig at Christmas and the pot leaks around the top - coffee runs down side of pot while pouring. What to do?

QuestionHow do I only turn on the heating pad after brewing 8 cups already?

QuestionThere's a huge gap between the 12oz Single and the 6 cup pot of coffee. Is there a way to only brew 4 cups without having to do individual servings?

QuestionWhere exactly do you replace the water filter cartridges?