A:AnswerIt has a choice of 8oz 10oz or 12oz.
If i use the 12oz with my regular coffee cup it does not leave enough room for milk.
I imagine the 12oz would work well with a 16oz cup and leave room for milk or cream!
Hope this helps
A:AnswerHi Alicia, the behavior you are describing certainly doesn't sound normal and we would love to help resolve this. At your convenience, please contact our consumer care department at 866-901-2739 to speak with a representative. We look forward to helping you!