“I just bought this yesterday at Brentwood, CA Bestbuy and the remote is not working? Please advise.”

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• I removed the plastic in the battery and still not working.

  Answered by Melo 8 years ago

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• Don't know if this is the case, but we had the same problem. There was a small plastic piece keeping the battery from connecting. After we removed it, it worked great!

  Answered by MarytheMom 8 years ago

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