This is the second Lenovo I purchased from BB, same model and they both crashed during a windows 11 update. Bit locker issue it said. I cannot return it bc of the time that’s passed but I never even got to set it up or use it once. What can I do to fix it null

Question

Lenovo Product Expert · Accepted Answer

Hi Kris,

Thank you for sharing your feedback with us and for reaching out. We are sorry to hear that you ran into this issue with your IdeaPad 1i. We apologize for the inconvenience that this has caused you, and we'd be happy to work with you to try to resolve this.

If BitLocker is active and cannot be deactivated, due to BitLocker's security protocols and effectiveness at protecting user data, we recommend a full Windows reinstallation. To do so, there are two methods.

To start, you can use the Novo Button reset option:
1. There is a small pin hole on the right side of the device, first in line before the other ports on the right side. You will need a pin (a sim ejector tool or end of a paperclip should suffice) to push this reset button. 
2. With the computer powered off, push the reset button. The system should boot to a choice screen. Select System Recovery > Troubleshoot > Reset this PC > Remove Everything. This will delete everything from the storage drive except the original factory install of the operating system. You will need to reinstall all programs and files after the reset.

If this reset process is not successful, we then recommend attempting the secondary system restoration process, resetting the system using Lenovo DDRS. By following this link to the Lenovo Digital Download Recovery Service (DDRS) webpage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/1-series/ideapad-1-15iau7/82qd/82qd00dhus/solutions/ht103653-lenovo-digital-download-recovery-service-ddrs-download-the-files-needed-to-create-a-lenovo-usb-recovery-key, you can follow the written and visual demonstrative steps to create a recovery image to recover the system.

We hope that this helps, and should you run into any issue, please feel free to share any questions that you may have with us here again.

Best regards,
Lenovo

“This is the second Lenovo I purchased from BB, same model and they both crashed during a windows 11 update. Bit locker issue it said. I cannot return it bc of the time that’s passed but I never even got to set it up or use it once. What can I do to fix it”

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