“We bought this chromebook yesterday. We set it up and everything seemed to work fine. However, now whenever we try to log in it stops at the logon screen and will not allow us top log on. Any ideas what we might be doing wrong?”
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Here is a link to some troubleshooting tips for fixing a Chromebook that will not allow normal login: https://www.technipages.com/fix-chromebook-not-accepting-correct-password#:~:text=If%20you%20still%20can't,in%20to%20your%20ChromeOS%20laptop. If the issue continues, we recommend you contact Lenovo Tech Support for Chromebooks for additional help at: 800-426-7378.
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