“I just purchased this for Christmas, used it for a couple weeks and now has no sound. It says "NO AUDIO DEVICE IS INSTALLED" What happened?”
Answer This Question
1-2 of 2 Answers
Something happened to your audio processor. Either it needs an update or if you plugged a device in to the audio jack. If you've used the audio jack try plugging and unplugging it. Sometimes this fixes it.
Sorry, there was a problem. Please try again later.Hello, we are sorry to hear you are experiencing an issue with audio driver on your Lenovo Yoga 7i model # 82BH0006US. We recommend re-installing the audio device driver. You can easily accomplish this by scanning the computer with the Lenovo Utility software available on this computer. This system has Lenovo utilities installed to help maintain the health of the device and keep the operating system software up to date. Type "Lenovo Vantage" in the Cortana Search window (if Lenovo Vantage is not installed on your device, you can download the APP and install it now). Select Lenovo Vantage from the list. In the window that opens, click on "Health and Support". In the expanded menu, select "Hardware Scan” In the window that opens, select "Run Quick Tests". This will scan your entire system for errors. Follow any directions that may pop up. If the problem continues after this scan, now click on "System Update". First select Windows update from the menu. Scan your system to be sure you have the latest version of Windows 10. Once that scan is complete, select "Additional Updates". This will scan your device to be sure there are no new BIOS/Driver updates needed. Follow any instructions that may pop up. If the issue continues after these updates, we recommend you call Lenovo Tech Support at: 877-453-6686 for additional help.
Sorry, there was a problem. Please try again later.
