A:Answer We are here to help! Kindly make sure of the following:
• During the setup process, you must be on a secure 2.4GHz Wi-Fi network. Confirm that the network is working correctly.
• Make sure the Wi-Fi password you entered is correct.
• If you’re manually typing in the SSID and password, double-check that both are entered
correctly.
• Try moving your air purifier closer to the router. Your phone should be as close as possible
to your air purifier.
• Your router may need to be at a higher location, away from obstructions.
• Make sure your air purifier and router are away from appliances (such as microwave ovens,
refrigerators, electronic devices, etc.) to avoid signal interference.
• If you’re using a VPN, make sure it’s turned off while setting up your air purifier.
• Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, the air purifier will not be able to access your Wi-Fi network, and the setup will fail.
We hope this helps!
