“My Levoit TruClean Smart fails to download firmware updates past 5%. What should I troubleshoot?”
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We are here to help! Kindly make sure of the following: • During the setup process, you must be on a secure 2.4GHz Wi-Fi network. Confirm that the network is working correctly. • Make sure the Wi-Fi password you entered is correct. • If you’re manually typing in the SSID and password, double-check that both are entered correctly. • Try moving your air purifier closer to the router. Your phone should be as close as possible to your air purifier. • Your router may need to be at a higher location, away from obstructions. • Make sure your air purifier and router are away from appliances (such as microwave ovens, refrigerators, electronic devices, etc.) to avoid signal interference. • If you’re using a VPN, make sure it’s turned off while setting up your air purifier. • Disable portal authentication for your Wi-Fi network. If portal authentication is enabled, the air purifier will not be able to access your Wi-Fi network, and the setup will fail. We hope this helps!
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