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Hello there. Thank you for sharing your experience with us. We understand your situation, and based on the product specifications, the LG 25MS550-B.AUS monitor does not include a built-in microphone. If you’re looking to use voice features, we recommend pairing it with an external microphone. As a troubleshooting step, please check that your external mic is properly connected to your device and that your device’s audio settings are correctly configured to recognize it. https://www.lg.com/us/monitors/lg-25ms550-b-fhd-monitor#pdp_specs For further assistance and to explore all available solutions, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to help you. We appreciate your patience. —Renzo
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