I had the pedestals installed by the Best Buy techs, and the washing machine seems very unbalanced - it makes a loud rattling sound during certain cycles. Is this something that would be covered for them to come back to correct? null

Question

LG Digital Customer Care · Accepted Answer

Hello there. We understand your inquiry regarding the LG Laundry Pedestal and the rattling sound you're hearing. To help with the balance, please ensure that all four leveling feet on both the pedestal and the washer are firmly on the floor and that the shipping bolts were completely removed during installation. 
https://www.bestbuy.com/product/lg-27-laundry-pedestal-with-storage-drawer-graphite-steel/JJ8VPZ6K86
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

Answer

Yes.  The installers did not level them

“I had the pedestals installed by the Best Buy techs, and the washing machine seems very unbalanced - it makes a loud rattling sound during certain cycles. Is this something that would be covered for them to come back to correct?”

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