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Hello there. Thank you for reaching out about your LG CBGJ3627S. We understand your situation and appreciate your inquiry. Based on the official specifications, this gas cooktop is designed to operate on a 120 V / 60Hz AC electrical supply. One troubleshooting step we suggest is to check that your home's power outlet matches the unit's electrical requirements before installation to ensure proper function. https://www.lg.com/us/cooking-appliances/lg-cbgj3627s-gas-cooktop#pdp_specs For further assistance or if you have any additional questions regarding installation or setup, please send us a private message on Social Media @LGUSSupport. Our team is here to help guide you through any further steps and ensure you have a seamless experience with your cooktop. —Renzo
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