Questions & Answers

Q: QuestionCan I use this cooktop with propane gas?

• A:Answer Yes, this cooktop is convertible for use with propane gas and includes a conversion kit.

Q: QuestionWhat is the purpose of the EasyClean stainless steel surface on this cooktop?

• A:Answer The EasyClean stainless steel surface is specially coated to allow for quick and effortless cleaning of spills and splatters.

Q: QuestionHow do the illuminated knobs on this cooktop enhance safety?

• A:Answer The white LED illuminated knobs provide a visual indication of which burners are currently active, allowing for quick and easy monitoring.

Q: QuestionWhat is the maximum BTU rating of the most powerful burner on this cooktop?

• A:Answer The most powerful burner on this cooktop has a maximum rating of 22,000 BTUs.

Q: QuestionDoes this LG cooktop offer any smart features?

• A:Answer Yes, this cooktop can be monitored remotely using the LG ThinQ app.

Q: Questionare the knobs on this cooktop made of metal or are they a plastic with a metal finish?

Asked 2 years ago by Anonymous.

• A:Answer Good question. We appreciate your interest in LG - 36" Built-In Smart Gas Cooktop with 5 burners and EasyClean - Stainless Steel (CBGJ3627S). Its cooktop 's knobs are made of metal with LED illumination. ~Bridge

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhere is the regulator inlet located ?

Asked 4 months ago by Anonymous.

• A:Answer The pressure regulator is located at the inlet of the LG 36" Built-In Smart Gas Cooktop with 5 Burners and EasyClean® - Stainless Steel, Model # CBGJ3627S's manifold...^Ivan.

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionDoes this unit require 110v or 220v

Asked 7 months ago by Power.

• A:Answer Hello there. Thank you for reaching out about your LG CBGJ3627S. We understand your situation and appreciate your inquiry. Based on the official specifications, this gas cooktop is designed to operate on a 120 V / 60Hz AC electrical supply. One troubleshooting step we suggest is to check that your home's power outlet matches the unit's electrical requirements before installation to ensure proper function. https://www.lg.com/us/cooking-appliances/lg-cbgj3627s-gas-cooktop#pdp_specs For further assistance or if you have any additional questions regarding installation or setup, please send us a private message on Social Media @LGUSSupport. Our team is here to help guide you through any further steps and ensure you have a seamless experience with your cooktop. —Renzo

  Answered 7 months ago by LG Digital Customer Care

  
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Q: QuestionWith Wi-Fi connectivity can I monitor and control cooktop from anywhere?

Asked 5 months ago by Vlad.

• A:Answer The LG 36" Built-In Smart Gas Cooktop with 5 Burners and EasyClean® - Stainless Steel, Model # CBGJ3627S only supports 2.4 GHz Wi-Fi networks and it must be on the same network as your smartphone so the range of using the LG ThinQ application to check the current status, remaining time, cook settings and end time in one place, and turn on the Push Alerts to receive appliance status notifications which are triggered even if the LG ThinQ application is not open or set the timer from the application on your smartphone will depend on your router's range...^Ivan.

  Answered 5 months ago by LG Digital Customer Care

  
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