Questions & Answers

Q: QuestionCan you use powder detergent

Asked 3 years ago by Lucinda.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hello there, Lucinda. Thank you for sharing your inquiry with us regarding your LG WashTower in Nature Green. We understand your inquiry about using powder detergent in this unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WG9 Yes, you can use High-Efficiency (HE) powder detergent. When using powder, please ensure you remove the liquid detergent insert from the dispenser drawer and add the powder directly into the main wash compartment. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionCan this washer and dryer be installed on a pedestal and does the washer have water jets

Asked 3 years ago by Wonder.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Qualified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HWA is not compatible with LG Laundry Pedestals. Like all other LG Single Unit Front Load LG WashTower™, it has five powerful jets with variable sprays that spray clothes from multiple angles...^Ivan

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionAre there washer jets in this machine =

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The ENERGY STAR® Qualified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HWA features five powerful jets with variable sprays that spray clothes from multiple angles...^Ivan

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionAre the drums stainless steel? Are there and can it be placed on a pedestal?

Asked 3 years ago by Anonymous.

• A:Answer Hi there. We understand your inquiry regarding the features and installation of your LG WashTower. The drums for both the 4.5 Cu. Ft. washer and the 7.4 Cu. Ft. dryer in this Graphite Steel model are made of durable stainless steel. Regarding installation, please be advised that the WashTower is a single, integrated unit and is not compatible with pedestals. It is designed to be installed directly on a solid, level floor to ensure stability and peak performance. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionIf the vent is higher than the machine do I still need 4 inches clearance at the back?

Asked 3 years ago by Patrick.

• A:Answer Hello there, Patrick. We understand your inquiry regarding the installation clearance for your LG WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 Even if your wall vent is positioned higher than the unit, we still recommend maintaining approximately 4 inches of clearance at the rear to ensure there is enough space for the exhaust ducting to curve without being kinked or crushed. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWhat is the height when the the two machines are stacked?

Asked 3 years ago by Height.

• A:Answer This combination is one unit and is 73 and 1/2 in tall.

  Answered 3 years ago by robotfixerVerified Purchase

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Q: QuestionHow many loads does the washer holds?

Asked 3 years ago by Anonymous.

• A:Answer one load

  Answered 3 years ago by AbigailBVerified Purchase

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Q: QuestionPurchased this unit a couple of months ago. Is there a matching lg pedestal for this unit? Link?

Asked 3 years ago by Curious.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No

  Answered 3 years ago by 45FhjjjjVerified Purchase

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Q: QuestionDoes the dryer need a water connection for the steam?

Asked 3 years ago by Mike.

• A:Answer Yes, the steam kit provides everything needed set-up this functionality.

  Answered 3 years ago by Julieann

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Q: QuestionDOES THE FILL HOSES COME WITH WASHING MACHINE

Asked 3 years ago by DUX.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Yes

  Answered 3 years ago by 45Fhjjjj

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Q: QuestionDoes the washer have a “delay start “ feature ?

Asked 3 years ago by Rox.

• A:Answer Yes it has.

  Answered 3 years ago by PeteCVerified Purchase

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Q: QuestionDoes this unit come with all of the necessary power cords, hoses and required installation parts?

Asked 3 years ago by Vic.

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the installation components for your LG WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 We understand you want to be fully prepared for the setup of your new unit. While the washer includes the drain hose, the water inlet hoses and the 3-prong or 4-prong electric dryer power cord are typically sold separately to match your specific home connection. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWHAT IS THE WIDTH?

Asked 3 years ago by BELLSONG.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It Not white

  Answered 3 years ago by Anonymous

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Q: Questionwhat is the amps of the dryer and washer

Asked 3 years ago by Anonymous.

• A:Answer Hi, great questions! We'd be happy to answer it! The electrical requirements for the washer are 120V, 10 Amps and those for the dryer are 240V, 30 Amps. ^Chris (Washer Tower model WKE100HVA)

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionCan the end of cycle sound be turned up.

Asked 3 years ago by Rita.

• A:Answer Hi there. We understand your inquiry regarding the end-of-cycle sound for your LG WashTower. To adjust the volume, you can press and hold the Signal button on the control panel to cycle through the available volume levels or turn the sound off. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer ventless?

Asked 3 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer No.

  Answered 3 years ago by AppleWatchVerified Purchase

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Q: Questionis this ventless

Asked 3 years ago by patrick.

• A:Answer Hi there, patrick. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower (WKE100HVA). This specific model features a vented dryer and requires external ducting to release moisture and heat. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWhich machine is on top? The washer or the dryer?

Asked 3 years ago by KC.

• A:Answer The dryer

  Answered 3 years ago by VikeetraGVerified Purchase

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Q: QuestionHow often does the bottom filter need to be cleaned?

Asked 3 years ago by Anonymous.

• A:Answer Hello there. Thanks for reaching out. LG recommends cleaning out the drain pump filter of any lost items and lint buildup on a monthly basis. `Jai.

  Answered 3 years ago by LG Digital Customer Care

  
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