Questions & Answers

Q: QuestionSince the power cord for the dryer is sold separately, what is the part number and where can I purchase? BB was not able to provide this information. Thanks!

Asked 3 years ago by CarrieM.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer That is the washer power cord - I need for the DRYER.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionIf one of the unit breaks and is taken away, can I stll use the remaining unit?

Asked 3 years ago by MG.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, there. If one unit is broken, you can still use one unit. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionHow much water does the washer use per load

Asked 3 years ago by BigCity.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi, there. this uses 15.6 gallons of water per load. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI currently have stacked units. I'd like to know where the vent is on this unit for the dryer to see if I have to move the in wall vent connection for it. Do you have a picture and measurements of the back?

Asked 3 years ago by DryerVent.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer The dryer is at the top of the unit. The vent is located in the back, slightly above the middle of the entire unit.

  Answered 3 years ago by Yummy28Verified Purchase

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Q: QuestionIs the height (74'3/8") inclusive of leveler? I've a very tight fit in the laundry room and want to be sure of the exact height.

Asked 3 years ago by AK.

• A:Answer From the floor to the top edge of the tower is 74’ 1/8 inches. And I love my LG washtower

  Answered 3 years ago by AnonymousVerified Purchase

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Q: Questionwhat's the average drying time? is the electric much longer?

Asked 3 years ago by Anonymous.

• A:Answer The dry time depends on load size. There is a manual extra time spot you can choose. It does not run longer unless you manually enter it.

  Answered 3 years ago by Rhonda

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Q: QuestionDoes this unit require fuses on each line? And if so where are they located &sold seperately?

Asked 3 years ago by Diesle.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi there. Wash tower needs to have a separate power outlet as they requires different voltage. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI understand the washer runs in a 120 circuit and the dryer in a 240 volts circuit. What about the amperage of the breakers for both?

Asked 3 years ago by Paula.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Thank you, the person who answered before yours says amperage is 20 for the washer breaker ....is that also correct?

  Answered 3 years ago by Anonymous

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Q: Questionhow wide are the units?

Asked 3 years ago by steve.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hello there, steve. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. This unit has a width of 27 inches, making it a compact, vertical solution for your laundry space. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WG9 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionCan you lay the unit down for transport, if you don't have it delivered?

Asked 3 years ago by Laker.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello, we recommend the unit to be transported upright for safety purposes. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionDoes lg tower with steam needs a steam kit.

Asked 3 years ago by Luxury.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes. The steam function is optional. If you want to take advantage of this feature, you will need to purchase a steam kit

  Answered 3 years ago by Yummy28Verified Purchase

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Q: QuestionWe only have a 4-prong 240 outlet available. Is there a safe way use a splitter with a converter to have both units plugged into our one outlet?

Asked 3 years ago by Amil1.

• A:Answer From my research i found you should never use a splitter on a 240v outlet, i think you will need to have you 240v outlet replaced with what you need.

  Answered 3 years ago by Timothy

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Q: QuestionIs the dryer ventless?

Asked 3 years ago by Emerson.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel

• A:Answer Hi, this model has 3 way venting - Rear. left and right. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI was on the phone with a gentleman and was disconnected. I am buying this as a donation to our church. We have to measure before we know this will work. Since it’s an open box item, can it be returned? It will not be picked up unless we can use it

Asked 3 years ago by LRry.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello, please contact BestBuy regarding their policy. Here is the dimensions of the Product (WxHxD) 27" x 74 3/8" x 30 3/8".^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questionhow many BTU's for dryer. need to know size of gas valve size for given BTU's.

Asked 3 years ago by bruce.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionMy space is 31 3/4 inches deep. The water hook ups are recessed 4 more inches and dryer vent is recessed 6 inches. Will this unit fit that depth?

Asked 3 years ago by TT.

• A:Answer Unfortunately it will not.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questiondoes this unit have a 10 year Lg warranty

Asked 3 years ago by Brent3548.

• A:Answer Hello there. This model has a 10 year warranty for Direct Drive Motor for washer. The warranty coverage is 1 year manufacturing defects covering parts and labor and after that you are responsible for labor. ^Vanessa

  Answered 3 years ago by LG Digital Customer Care

  
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Q: Questiondoes this model come as two pieces then get assembled into one at the home? I have a small hallway that the unit has to pass thru and two pieces would be eaiser to get in and then have stacked?

Asked 3 years ago by mj.

• A:Answer Hello, it comes in one piece.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionI've read in the Q/A that the gas version of this unit can only be side-vented to the left. Is that true, and if so, would that be to my left if I'm standing in front of the unit, and looking at its front side?

Asked 3 years ago by Joshua.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer The left side vent would be when looking at it from the front.

  Answered 3 years ago by Gunther

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