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QuestionWhat if washer and or dryer break. How are they fixed?
Asked 4 years ago by Ridge43.
- Answer The washer and dryer can be disassembled for repair independently. Unfortunately, if one is unrepairable the entire unit will need to be replaced. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionI need a side vent looking at the front it needs to be on the right side is that something I can order or do I have to do it Thanks Buddy
Asked 4 years ago by Buddy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer The appliance is configured to vent to the rear. It can also vent to the side. An adapter kit, part number 383EEL9001B, may be purchased from your LG retailer. This kit contains duct components necessary to change the appliance vent location. Right-side venting is not available on gas models. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionCan the wash tower be transported laying down?
Asked 4 years ago by Brian.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer The washer and dryer can be disassembled in order to move. It does have shipping bolts but I'm not certain that it can be transported any way other than upright. Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionNo where does any of the documents does it say what the amperage of the washer is. Only says 120VAC required. What is the amperage?
Asked 4 years ago by Woody.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer Electrical Requirements are 120V, 15 Amps (Gas)/ 240V 30 Amps (Electric). ^Daphane https://www.lg.com/us/support/products/documents/WashTower%20Spec%20Sheet.pdf
  Answered 4 years ago by LG Digital Customer Care
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QuestionSomeone already asked: "Does this machine use just one 240V outlet?" LG said yes BUT the item specs say that the dryer uses a 240V connection but that the washer uses a 120V connection! Which is correc - the specs as written or the LG rep?
Asked 4 years ago by anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer You need both a 220 and 110 line for this appliance. I had to fit a 110 line into my washer closet to accommodate this machine.
  Answered 4 years ago by MkeBestBuyCustomer
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QuestionIs this unit compatible with pedestal washer WD100CV?
Asked 5 years ago by David.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer No, you can not stack wash tower atop a pedestal. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionHow can i repeat dry cycle only if wash is not completely dry?
Asked 5 years ago by Janlou.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer You can manually select the drying time, from 20 to 60 minutes, in 10-minute increments. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionMy plumber left the dryer without hooking it up to water, ( I guess it's the steam option) is it dangerous to use like this, until he comes back to hook it up?
Asked 5 years ago by Zev.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer No, you can use the dryer without the waterline for the Steam. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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Question5 available water temperatures confusing. First one is hot, does that mean hot wash and hot rinse? Next choice is warm/hot, does that mean warm wash and hot rinse? Etc. Is it possible to program the wash/rinse temperatures you want? Combinations are odd.
Asked 5 years ago by An22.
- Answer All rinses are cold. The temperature you are seeing is for the wash cycle only. Warm/Hot means your WASH cycle water is the level down from hot. If your water tank hot water is set at 170 degrees then warm/hot may be 150-160. Hope that helps
  Answered 4 years ago by Skye
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QuestionWhere do I put liquid bleach?
Asked 5 years ago by Fiona.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer The automatic dispenser has a liquid bleach compartment. It is dispensed automatically at the proper time during the wash cycle. Please note, the dispenser is activated twice to ensure complete dispensing of bleach. Any liquid remaining in the dispenser at the end of the cycle is water, not bleach. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionAre the individual units replaceable if they go bad?
Asked 5 years ago by Janner.
- Answer They are not individual. It is ONE unit that would need to be replaced if goes bad. If you purchase the extended warranty then yes after the manufacturer warranty which I believe is one year it would be replaceable. But note you will be without a dryer if washer goes bad and viceversa. Hope this helps.
  Answered 5 years ago by Owner
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QuestionHow much water does this use?
Asked 5 years ago by Trekcip.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer I am sorry, the factory did not provide that specification. This washer has load sensing and adds water based on the weight of a load. You can try to seek answers at https://lgcommunity.us.com about average water use. The LG Community Forum is a great resource for getting help from other LG customers. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionCan the stackable be separated if move and don't need them to be stackable in the future?
Asked 5 years ago by Mimi.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer The unit is one piece, not able to separate. I am enjoying my w/d. It is large capacity and quiet.
  Answered 5 years ago by Jojo
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QuestionUsing the optional side-venting kit, can the dryer be side vented to the left when viewing from the front, or only to the right side.
Asked 5 years ago by topbishop.
- Answer Yes it can be vented to the left m. That’s exactly what we did
  Answered 4 years ago by Good
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QuestionOnly able to leave the washer door cracked at best. Height is an issue too. Last machine gasket got moldy. Any features to prevent mold in washer other than leaving door completely open all the time?
Asked 5 years ago by Jeanie.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer Manual recommended cleaning the gasket. Shouldn't be molding unless a humidity problem. The is a humidity sensor in the unit that alarms if it's to high
  Answered 5 years ago by Aron
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QuestionHow much water is used per wash or rinse cycle?
Asked 5 years ago by Florida.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer I am sorry, the factory did not provide that specification. Please seek answers at https://lgcommunity.us.com. The LG Community Forum is a great resource for getting help from other LG customers. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionFor the steam option. We bought a steam supply line kit to attach to the cold water. We have not installed yet. Is this necessary of is this model programmed with this feature? Do we stick to the required items outline in manual?
Asked 5 years ago by BuyerfromNYC.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer You will need a tap cold water supply for the steam feature. Attach the cold water inlet hose to the cold water inlet on the back of the dryer. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionWill Best Buy take my existing washer and dryer?
Asked 5 years ago by Oma.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer Best Buy haul away service costs $29 each, so $58 for washer and dryer.
  Answered 4 years ago by Curt
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QuestionWhat are the dimensions of the shipping box?
Asked 5 years ago by Joseph.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer The shipping carton measurements are 30-1/16"W x 79-11/32"H x 32"D. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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QuestionDoes this washer have to be connected to water? If that makes sense. My mom heard about some washers that don’t require being connected to water and wash using steam/electricity. If this isn’t the case would someone know of one that wouldn’t require it.
Asked 5 years ago by Bell.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel
- Answer Yes, this washer needs to be connected to a water supply. All of our washers require a water supply. Some have a steam feature that require a tap cold water supply or have a cup be filled with water for steam. ^Daphane
  Answered 5 years ago by LG Digital Customer Care
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