Questions & Answers

Q: QuestionIf one of the units, either the washer or dryer, breaks down (hard break needing replacement), can the individual unit be replaced, or does the entire unit have to be replaced?

Asked 2 years ago by dwalshnm.

• A:Answer They can replac the parts that are broke without having to replace the whole system

  Answered 2 years ago by KaitlinVerified Purchase

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Q: QuestionCan any full load be done in less then 60 minutes? The dryer with that same full load what is the time to get them dry? 40 minutes, 60, 80, or more? Just want to get an idea if its been consistent and faster dry and wash times then most.

Asked 3 years ago by scottsm.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer 40 minute

  Answered 2 years ago by SohailI

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Q: QuestionAnother comment mentioned a "flat dryer vent" part if space is an issue. Please confirm there is such a thing, identify part and number, and how to obtain? Thanks!

Asked 3 years ago by Sara.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Flats dry

  Answered 2 years ago by SohailIVerified Purchase

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Q: QuestionHow do I tell which way the doors will open? I need hinges on the right.

Asked 3 years ago by MikeW.

• A:Answer Hi there. We understand your inquiry regarding the door swing for the LG WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The doors on this model are preset with hinges on the left and open toward the left; however, the dryer door is reversible to accommodate hinges on the right, while the washer door is not reversible due to the internal plumbing. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionWhat are the dimensions on a wkex200hba unit?

Asked 3 years ago by Conrad.

• A:Answer Hi there, Conrad. We understand your inquiry regarding the dimensions of your LG WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The dimensions for this unit are approximately 27 inches in width, 74 3/8 inches in height, and 30 3/8 inches in depth. We recommend allowing for additional clearance in the rear for venting and water connections. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDoes LG make a stackable unit with the doors hinging on the right side instead of the left?

Asked 3 years ago by Denny.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hey there, Denny. The doors are reversible for most of our stackable washers and dryers. ~Anthony

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionIf either the washer or dryer stops working can a single replacement be purchased or would both have to replaced?

Asked 3 years ago by Anonymous.

• A:Answer Hi there. We understand your inquiry regarding the LG WashTower with Steam and Built-In Intelligence. Because this unit is manufactured as a single, integrated vertical appliance with a centralized control panel, the washer and dryer components cannot be purchased or replaced separately. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 4 months ago by LG Digital Customer Care

  
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Q: QuestionDo these units have leak or flood protection, like auto shut off or something? I see LG recommends no drip/drain pan. I have one currently but it wont be deep enough as the new LG is over 3-" deep

Asked 3 years ago by JohnS.

• A:Answer sorry i wasnt clear. I am installing the LGs in 2 weeks. i just ask about pans because my OLD W/D has a drain pan. So i am curious provisionally about leak protection on the LGs

  Answered 3 years ago by JohnSVerified Purchase

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Q: QuestionDoes the washer need to be drained after every wash through a small tube? Someone posted it did. Doesn’t make sense.

Asked 3 years ago by Sandi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer NO. that tube is for draining when you clean the filter or if you have a plugged filter.

  Answered 3 years ago by Rocknrog

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Q: QuestionAt the end of the washing cycle the washer front door and rubber on the door frame are extremely wet. Also the inside drawer where you pour laundry detergent is wetter at the point that I keep the drawer open for more than 12 hours and it doesn’t dry.

Asked 3 years ago by CP.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer This is typical with front loading machines. You’ll need to dry it with a paper towel or regular towel . Your environment is humid if it doesn’t dry in a couple hours after a quick wipe down.

  Answered 3 years ago by BadDeliveryVerified Purchase

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Q: QuestionApproximately How many gallons of water does this washer use to do one load of normal wash?

Asked 3 years ago by Yankee30.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I can’t answer your question exactly but I haven’t noticed that my water bill has not gotten out of control since we installed everything seems to be the same

  Answered 3 years ago by HetoIncVerified Purchase

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Q: QuestionCan we put metal appliance rollers under the washer/dryer unit, to make cleaning under/behind it easier.

Asked 3 years ago by ChickAhDee1.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi, we don't recommend it as this might cause vibrations and unbalanced. ^Vanessa

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIs there a setting for the drum lights to stay on during operation?

Asked 3 years ago by Coach.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hi,yes it does.^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionMy LG dryer always shows d95 error code even though my vents are clean . It happens from the day 1 we bought . What to do next ?

Asked 3 years ago by Pavi.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I don't know I would call LG.

  Answered 3 years ago by newapplianceVerified Purchase

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Q: Questioni just bought a 4.5 / 7.4 CU. FT FRONT LOAD SKU: 6420308 I get an error code d80 sometimes and other none. I have checked that their is not blockage. Why is this happening? Thank you

Asked 3 years ago by Karen.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

  Answered 3 years ago by LG Digital Customer Care

  
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Q: QuestionWhat happens if either unit had an issue? Would the whole thing need to be replaced?

Asked 4 years ago by Noms.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello, yes since it is not possible to separate.^Venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionI read in a review that at the beginning of the wash cycle, the Washtower tells you how long the total time will be for both the wash and dry process. If true, where/when is this displayed?

Asked 4 years ago by Cycletime.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Hello, once the machine is done to balance it.^venette

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHas anyone actually installed the side vent kit on this stackable unit? We want to side vent, however the video we watched online was not for a stacked unit. We were hoping this came in 2 pieces that we would put together.

Asked 4 years ago by HillCountry.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer It comes in one piece.

  Answered 4 years ago by BethER

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Q: Questiondo I need to have this vented to the outside? I live in an apartment in NYC and have a laundry room but no way to vent it outside. In the past I've had units that have a collector for the moisture. thanks.

Asked 4 years ago by DryerVenting.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Sure

  Answered 4 years ago by PuckVerified Purchase

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