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QuestionApproximately How many gallons of water does this washer use to do one load of normal wash?
Asked 3 years ago by Yankee30.
- Answer I can’t answer your question exactly but I haven’t noticed that my water bill has not gotten out of control since we installed everything seems to be the same
  Answered 3 years ago by HetoInc
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QuestionIs there a setting for the drum lights to stay on during operation?
Asked 3 years ago by Coach.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Hi,yes it does.^Venette
  Answered 3 years ago by LG Digital Customer Care
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QuestionMy LG dryer always shows d95 error code even though my vents are clean . It happens from the day 1 we bought . What to do next ?
Asked 3 years ago by Pavi.
- Answer I don't know I would call LG.
  Answered 3 years ago by newappliance
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Questioni just bought a 4.5 / 7.4 CU. FT FRONT LOAD SKU: 6420308 I get an error code d80 sometimes and other none. I have checked that their is not blockage. Why is this happening? Thank you
Asked 3 years ago by Karen.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
  Answered 3 years ago by LG Digital Customer Care
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QuestionWhat happens if either unit had an issue? Would the whole thing need to be replaced?
Asked 3 years ago by Noms.
- Answer Hello, yes since it is not possible to separate.^Venette
  Answered 3 years ago by LG Digital Customer Care
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QuestionI read in a review that at the beginning of the wash cycle, the Washtower tells you how long the total time will be for both the wash and dry process. If true, where/when is this displayed?
Asked 4 years ago by Cycletime.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Hello, once the machine is done to balance it.^venette
  Answered 4 years ago by LG Digital Customer Care
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QuestionHas anyone actually installed the side vent kit on this stackable unit? We want to side vent, however the video we watched online was not for a stacked unit. We were hoping this came in 2 pieces that we would put together.
Asked 4 years ago by HillCountry.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer It comes in one piece.
  Answered 4 years ago by BethER
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Questiondo I need to have this vented to the outside? I live in an apartment in NYC and have a laundry room but no way to vent it outside. In the past I've had units that have a collector for the moisture. thanks.
Asked 4 years ago by DryerVenting.
- Answer Sure
  Answered 4 years ago by Puck
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Questionif one of the units needs replaced, can that be done or do you have to replace both units?
Asked 4 years ago by pdnwright.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Hello, we have to replace the whole unit since this is not possible to separate.^Venette
  Answered 4 years ago by LG Digital Customer Care
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QuestionDo you remove old appliances?
Asked 4 years ago by decbec.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Hello, please contact BestBuy regarding this concern.^Venette
  Answered 4 years ago by LG Digital Customer Care
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Questiondoes the LG washer have an internal drip pan ? i
Asked 4 years ago by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer Hello, unfortunately it does not have since it is just optional.^Venette
  Answered 4 years ago by LG Digital Customer Care
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QuestionWhat is the height of the top of the dryer door? I have a pipe that may be in the way of the dryer door opening and need to know the height of the door to know if it will clear the pipe when it is opened.
Asked 4 years ago by eiandy.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer Hello, here is what we have, Product (WxHxD) 27" x 74 3/8" x 30 3/8".^Venette
  Answered 4 years ago by LG Digital Customer Care
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QuestionWho installs the side vent kit, the company doing the installation, LG, the buyer?
Asked 4 years ago by Anonymous.
- Answer Hello, you can contact BestBuy to check if they can offer installation for the side vent kit.^Venette
  Answered 4 years ago by LG Digital Customer Care
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QuestionHow long does it take to do for a normal load to wash and dry?
Asked 4 years ago by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer Regrettably, the owner's manual nor specifications provide an estimated time to wash/dry a normal size load. The washer uses load sensing to detect the load size and estimate the appropriate wash time and uses a similar method for drying time. Please seek help on the customer forums at https://www.facebook.com/LGUSA; they are a great resource for getting help from other LG customers. Thank you. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionCan you wash a king size bed comforter?
Asked 4 years ago by HughJanus.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer Yes
  Answered 4 years ago by OLED77TV
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QuestionDoes this unit have WASHERTOWER with steam & built in inteligence ?
Asked 4 years ago by Donna.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Washtower WKE100HWA has a Steam feature for the washer. It features Artificial Intelligence (AI) technology that can select optimal wash & dry motions and settings. Washer can auto-select a compatible drying cycle. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionWhat is the drain holes in the bottom of the washer used for?
Asked 4 years ago by Filter.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer This drain trap catches loose items before entering the main drain, which can cause major drainage issues. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionWHAT SIZE OF PVC DRAIN PIPE IS REQUIERED FOR THE WASHER AT THE WALL CONNECTION.
Asked 4 years ago by BATWOMEN69.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White
- Answer Please see the installation manual and refer to page 24 for guidance on Using a Standpipe to Drain, https://images.thdstatic.com/catalog/pdfImages/a5/a5814fa6-17c3-4e3a-8221-ab5663b664a1.pdf. For further assistance, please reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionDoes this model come in a ventless dryer version?
Asked 4 years ago by RGNYC.
- Answer No, there is not a ventless version of the washtower models. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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QuestionCan this unit be vented out the side or just the back?
Asked 4 years ago by Anonymous.
This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel
- Answer The appliance is configured to vent to the rear. It can also vent to the side. The side venting kit is 3911EZ9131X, Dryer Side Vent, https://www.lg.com/us/laundry-accessories/lg-3911ez9131x. ^Daphane
  Answered 4 years ago by LG Digital Customer Care
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