Questions & Answers

Q: QuestionDoes the washer have a quick wash setting that can be used with hot water? My current washer only allows warm or cold water with quick wash cycle.

Asked 2 years ago by JTucker.

• A:Answer Yes. The speed wash cycle quickly washes lightly soiled clothing and small loads. It has the following temperature options: Very Warm, Warm, Cool, Cold.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIf one needs replacement can you replace individually as needed or do you have to brut both the washer and dryer

Asked 2 years ago by Sandy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Since these do not seperate, I would imagine the first option will be to repair the inoperable part. The short answer is they would both need to be replaced if one could not be repaired.

  Answered 2 years ago by JBFree

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Q: QuestionIs this a ductless dryer? or does it have the vent duct?

Asked 2 years ago by Karen.

• A:Answer It does have a vent duct.

  Answered 2 years ago by rrrrhare

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Q: QuestionI bought 2 of the graphite stackable washer dryer for my condo. The normal wash cycle is 28 minutes on both units. Today I bought 2 more in white. Stackable washer dryers for my boxford home. The “ normal “ cycle is 50 minutes that is way too long .

Asked 2 years ago by Anonymous.

• A:Answer Don't know what the question is. I don't have a problem with 50-minute cycles.

  Answered 2 years ago by lookingpast

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Q: QuestionIs the dryer ventless.

Asked 2 years ago by Milton.

• A:Answer I have a both an electrical dryer and gas dryer version of this washtower and both require venting to the outside. (I think this product is great!)

  Answered 2 years ago by LBSBVerified Purchase

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Q: QuestionHow do I open the washer door in a LG washer dryer tower?

Asked 2 years ago by Georgie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Just pull it towards you.

  Answered 2 years ago by Anonymous

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Q: QuestionAre you LG stackable washer dryer have portable apt hook ups

Asked 2 years ago by Hilo.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer No, the LG WashTower does not have portable apartment hookups, but you can look into a compact LG All-in-One Washer and Dryer, https://www.lg.com/us/business/washer-dryer-combos/lg-wm3555hva#, or a portable washer/dryer combo that will allow you to do your laundry with just an electrical outlet and access to cold water. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHOW MUCH DETERGENT DO YOU USE IN A FRONT LOAD CLOTHES WASHER

Asked 2 years ago by MIKI.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! Thank you for your question about the WKEX200HBA. For front-load washers, it's generally recommended to use about 2 tablespoons of high-efficiency (HE) detergent for regular loads. If you're dealing with heavily soiled items or larger loads, you may increase it to 3 tablespoons. Always refer to your detergent's packaging for specific instructions, and remember to avoid overloading the washer for optimal cleaning performance. If you have more questions or need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI was told I need 6ft hoses to install this model. Is it the. Standard 3/4 inch?

Asked 2 years ago by Mila.

• A:Answer YES

  Answered 2 years ago by NIck

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Q: QuestionWhere does the dryer lint go? Is there a filter?

Asked 2 years ago by Dan.

• A:Answer There's a lint filter right in front. Very effective.

  Answered 2 years ago by PaulS

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Q: QuestionIs this a ventless dryer?

Asked 2 years ago by Anonymous.

• A:Answer No, it is a vented dryer

  Answered 2 years ago by VikiLVerified Purchase

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Q: QuestionI have a long run for the dryer vent, about 15 ft., had the vent cleaned out, and still won't work. it keeps coming up with the d95. What is my next step? My dryer is not getting my clothing dry, and the lint is not being drawn through trap.

Asked 2 years ago by d95blockage.

• A:Answer If you have protection plan get a new one. Mine did that as well ans could not be fixed. Had geek squad look at it twice

  Answered 2 years ago by KaitlinVerified Purchase

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Q: Questiondoes this unit require a ventfor dryer

Asked 2 years ago by bigjer.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Yes

  Answered 2 years ago by user519919

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Q: QuestionHi--we have not had success with any front loading washing machines--due to the mold and smells that come from the gaskets etc etc Has this unit been perfected to eliminate the issues the front loaders are known to have?

Asked 2 years ago by curiosityonfrontloader.

• A:Answer This unit has a superior design for the door gasket that minimizes water accumulation. We leave the door ajar to speed up evaporation. No smell for us.

  Answered 2 years ago by PaulS

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Q: QuestionWhat is the height from the floor to the rear dryer exhaust?

Asked 2 years ago by Tinman.

• A:Answer Download the installation manual.

  Answered 2 years ago by FletcherVerified Purchase

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Q: QuestionI have TWO questions: 1) Does this system have a steam cycle on it? 2) Does it have a "pause" button that allows you to add an item mid-cycle to the washing machine, once you have started the wash cycle?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer This particular model does not have a steam cycle but there is a version with a steam cycle. This unit will not allow you to add an item once the wash cycle starts.

  Answered 2 years ago by PaulSVerified Purchase

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Q: QuestionDoes the dryer need to vent to outside?

Asked 2 years ago by Anonymous.

• A:Answer YES!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this have an Allergen/Sanitize wash? I only see it has 5 cycles available but the description mentions it

Asked 2 years ago by Jen123.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer If you download the LG Thin Q app, it has way more cycles and customizations available.

  Answered 2 years ago by JoyGirlVerified Purchase

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Q: QuestionBasement has low ceiling, 76 inches. Does the unit require additional clearance above the heigh of the unit? Will I be able to bring in the unit on its side, then stand up?

Asked 2 years ago by Tightspace.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ~Tanisha

  Answered 2 years ago by LG Digital Customer Care

  
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