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  • QuestionWhat is the height from the floor to the rear dryer exhaust?

    Asked by Tinman.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Graphite Steel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The height from the floor to the center of the rear dryer exhaust vent is approximately 42 1/2 inches. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionI have TWO questions: 1) Does this system have a steam cycle on it? 2) Does it have a "pause" button that allows you to add an item mid-cycle to the washing machine, once you have started the wash cycle?

    Asked by Anonymous.

    • Answer Hello there! We understand your inquiry regarding the LG WashTower with Steam and Built-In Intelligence. This system features steam cycles for both the washer and dryer, and it also includes an "Add Item" button that allows you to pause the wash cycle to add forgotten laundry. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes the dryer need to vent to outside?

    Asked by Anonymous.

    • Answer Hi there! Thank you for reaching out to us. We understand your inquiry regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. This electric dryer model is a vented unit and must be exhausted to the outside to properly remove moisture and lint during the drying cycle. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this have an Allergen/Sanitize wash? I only see it has 5 cycles available but the description mentions it

    Asked by Jen123.

    • Answer If you download the LG Thin Q app, it has way more cycles and customizations available.

      Answered by JoyGirl

  • QuestionBasement has low ceiling, 76 inches. Does the unit require additional clearance above the heigh of the unit? Will I be able to bring in the unit on its side, then stand up?

    Asked by Tightspace.

    • Answer To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 1'' (2.5 cm) at the sides and 4'' (10 cm) behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. ~Tanisha

      Answered by LG Digital Customer Care

  • QuestionIs physical depth of the machine really 30 inch? Or is it smaller than 30 inch and 30 inch is machine depth + clearance? If it is 30 inch in depth, do I need 30+4inch for installation with clearance?

    Asked by Sam.

    • Answer The machine itself is 30 inches, plus a fraction of an inch. You need clearance beyond that fr your hoses and vent. Note that you can side vent these units.

      Answered by PaulS

  • QuestionWhat if one unit, such as the washer needs to be replaced, but the dryer is working well?

    Asked by MicheleN.

    • Answer Hello there. We understand your inquiry regarding the maintenance and replacement of the LG WashTower™ (Model: WKE100HWA). We understand that you want to know how the units function together. The WashTower is designed as a single, integrated appliance with a unified control panel located in the center. Because the washer and dryer share this central housing and control system, they cannot be separated or replaced as individual units. If one component requires a major replacement that is not repairable, the entire tower would typically need to be addressed as a single unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP We understand you may have further questions about the durability and service options for your WashTower. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs the dryer ventless

    Asked by Bea.

    • Answer Hi Bea. The dryer for this ENERGY STAR® Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA has to be vented. IF you are interested in a WashTower™ unit with a ventless dryer then you will want to review the ENERGY STAR® Most Efficient 2022 LG Wash Tower™ Single Unit Front Load 4.5 cu. ft. Washer and 7.2 cu. ft. Heat Pump Ventless Dryer, Model # WKHC202HBA...^Ivan

      Answered by LG Digital Customer Care

  • QuestionDoes this unit come stacked or separated when picking up from the store?

    Asked by Anonymous.

    • Answer The ENERGY STAR™ Certified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HVA is sold and delivered as a single unit...^Ivan

      Answered by LG Digital Customer Care

  • QuestionWhat is the maximum distance the back of the machine can be from the water fill and drain connections?

    Asked by AJC.

    • Answer The maximum distance depends on what duct you use at the time of installation ... if it is flexible 2 inches if it is the semi-rigid 4 but both are fine.

      Answered by AbelR

  • QuestionIs this delivered separately or already stacked?

    Asked by dmpape00.

    • Answer Already stacked.

      Answered by Anonymous

  • QuestionWill we be able to replace either the washer or dryer separately in case one of those is not working or need to be replaced?

    Asked by Bryan.

    • Answer Yes, this was also a huge concern of mine and come to find out the washer and dryer each have their own serial number and can be separated when necessary for parts repairs/replacement. Hope this helps!

      Answered by Julieann

  • QuestionWill you take old Appliances?

    Asked by Lucci.

    • Answer Yes but you have to pay extra for the removal of your old appliance. To me it was worth it to not have to do it myself.

      Answered by Julieann

  • QuestionWhere on the unit - right , front etc is the hose connection Where is the dust hose located Where is the electical locatied Where can we get a manual

    Asked by tutte.

    • Answer Hi there. Thank you for sharing your experience with us regarding the LG WashTower in Graphite Steel. We understand your inquiry about the connection locations and the manual for this unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 On this WashTower, the water hose and electrical power cord connections for both the washer and dryer are located at the rear of the unit. The dryer exhaust vent (dust hose) is also located at the bottom rear. You can download a digital copy of the owner's manual by visiting the LG Support website and searching for your specific model number. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan I use this duo in an apartment without w/d hookups?

    Asked by Anonymous.

    • Answer Hi there. Thank you for sharing your experience with us regarding the LG WashTower in Graphite Steel. We understand your inquiry about using this unit in an apartment without hookups. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 This model is designed for standard residential installations and requires a dedicated 240V electrical outlet for the dryer, a 120V outlet for the washer, a hot and cold water supply, and a proper drainage system. It is not a portable unit and cannot be used without these existing hookups. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan you use powder detergent

    Asked by Lucinda.

    • Answer Hello there, Lucinda. Thank you for sharing your inquiry with us regarding your LG WashTower in Nature Green. We understand your inquiry about using powder detergent in this unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WG9 Yes, you can use High-Efficiency (HE) powder detergent. When using powder, please ensure you remove the liquid detergent insert from the dispenser drawer and add the powder directly into the main wash compartment. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan this washer and dryer be installed on a pedestal and does the washer have water jets

    Asked by Wonder.

    • Answer The ENERGY STAR® Qualified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HWA is not compatible with LG Laundry Pedestals. Like all other LG Single Unit Front Load LG WashTower™, it has five powerful jets with variable sprays that spray clothes from multiple angles...^Ivan

      Answered by LG Digital Customer Care

  • QuestionAre there washer jets in this machine =

    Asked by Anonymous.

    • Answer The ENERGY STAR® Qualified LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer, Model # WKE100HWA features five powerful jets with variable sprays that spray clothes from multiple angles...^Ivan

      Answered by LG Digital Customer Care

  • QuestionAre the drums stainless steel? Are there and can it be placed on a pedestal?

    Asked by Anonymous.

    • Answer Hi there. We understand your inquiry regarding the features and installation of your LG WashTower. The drums for both the 4.5 Cu. Ft. washer and the 7.4 Cu. Ft. dryer in this Graphite Steel model are made of durable stainless steel. Regarding installation, please be advised that the WashTower is a single, integrated unit and is not compatible with pedestals. It is designed to be installed directly on a solid, level floor to ensure stability and peak performance. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIf the vent is higher than the machine do I still need 4 inches clearance at the back?

    Asked by Patrick.

    • Answer Hello there, Patrick. We understand your inquiry regarding the installation clearance for your LG WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 Even if your wall vent is positioned higher than the unit, we still recommend maintaining approximately 4 inches of clearance at the rear to ensure there is enough space for the exhaust ducting to curve without being kinked or crushed. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care