A:AnswerHi there. We understand your inquiry regarding the LG WashTower with Steam and Built-In Intelligence. Because this unit is manufactured as a single, integrated vertical appliance with a centralized control panel, the washer and dryer components cannot be purchased or replaced separately.
https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo
A:Answersorry i wasnt clear. I am installing the LGs in 2 weeks. i just ask about pans because my OLD W/D has a drain pan. So i am curious provisionally about leak protection on the LGs
A:AnswerThis is typical with front loading machines. You’ll need to dry it with a paper towel or regular towel . Your environment is humid if it doesn’t dry in a couple hours after a quick wipe down.
A:AnswerI can’t answer your question exactly but I haven’t noticed that my water bill has not gotten out of control since we installed everything seems to be the same
A:AnswerUnderstandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
A:AnswerRegrettably, the owner's manual nor specifications provide an estimated time to wash/dry a normal size load. The washer uses load sensing to detect the load size and estimate the appropriate wash time and uses a similar method for drying time. Please seek help on the customer forums at https://www.facebook.com/LGUSA; they are a great resource for getting help from other LG customers. Thank you. ^Daphane