A:AnswerPlease contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
A:AnswerThere is no button for more water, but I'm thinking some of the cycles probably use more than the normal amount, such as perhaps Bedding or Towels. Let's see what LG says when they respond.
A:AnswerThe dimensions for the ENERGY STAR® Qualified LG 4.5 Cu.Ft. 6-Cycle Front-Load Washer and 7.4 Cu.Ft. 6-Cycle Elec. Dryer WashTower™ with Steam and Built-in Intelligence - White, Model # WKEX200HWA are listed right under the thumbnail images for the dryer that are right under the main image for the dryer on its product detail page on the Best Buy site. You can also click on 'See All Specifications' to expand the page to review more dimensions...^IFV
A:AnswerHi there, Kimmie! Thank you for your question about venting the WKEX200HBA model. When venting out the side of the unit, the vent tubing can be run down to the floor, but it’s crucial to ensure that it doesn’t create any sharp bends or kinks, as this can restrict airflow. The vent should ideally be as straight as possible for optimal performance. If you have any further questions or need assistance with installation, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your feedback!
—Avril
A:AnswerPlease reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
A:AnswerYour answer to my question about moisure, etc. in the washer door seal was not answeted at all. Tellling me that we need to avail ourselves of maintenance is general and vague. I need to know, before we purchase the set, if there is an issue with moisture, please let us know. We need a direct honest answer to our question.
A:AnswerThe owner's manual does not suggest that the doors can be removed and does not provide a depth specification without the doors. The disassembly instructions only show that the washer and dry can be disassemble the appliance in order to move or reinstall it. ^Daphane
A:AnswerWi-Fi will only work on this unit once enabled by connecting it to a home Wi-Fi network. For assistance with turning disabling Wi-Fi, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. ^Daphane
A:AnswerPlease reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000 to verify. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
