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Hello there, Tom. Thank you for reaching out. We understand you're having an issue with your WKE100HWA WashTower™ and would like assistance with your 5-year plan. If you purchased the plan through Best Buy, we recommend contacting Best Buy directly for support. They can assist you with warranty or repair services related to the plan. You can reach them at their customer service number or visit their website for further instructions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-built-in-intelligence-white/6451042.p?skuId=6451042 However, if you purchased the WKE100HWA WashTower™ directly from LG, we're here to help! Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further with troubleshooting or warranty support. We’re always here to help! —Renzo
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