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Hello there, Sandy. Thank you for sharing your experience with us. We understand your inquiry regarding the cycle times for the LG WashTower, model # WKE100HWA. We understand that knowing the precise duration of a wash and dry cycle is important. The washing and drying times for this unit can vary based on the cycle selected, load size, and soil level. For example, a "Speed Wash" cycle can get a small, lightly soiled load done in as little as 15 minutes. The dryer's "Sensor Dry" feature automatically adjusts the time based on the moisture in the load, which can help save energy and prevent over-drying. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.bestbuy.com/site/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/6451042.p?skuId=6451042 We appreciate your patience. —Renzo
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