A:AnswerI am not sure about that, no guidance is offered in the manual for this issue. Please seek help on the LG Community Forum at https://lgcommunity.us.com/. The LG Community Forum is a great resource for getting help from other LG customers. ^Venette
A:AnswerPlease reach out to our technical support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane