Questions & Answers

Q: QuestionIf the washer breaks down will the dryer still work and vis versa?

Asked 2 years ago by gjo.

• A:Answer Yes, you can still use the dryer and vis versa as they both have seperate power supplies.

  Answered 2 years ago by ChristopherSVerified Purchase

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Q: QuestionHow many pounds of clothes wash this washer?

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I wash my king comforter inside

  Answered 2 years ago by Kevinyru

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Q: QuestionWhat do you do if the Dry Level isn't working. I set the level of dryness and then it estimates a time and then when it's over, the clothes are not dry. This initially worked but somehow the sensor stopped working? I now have to use the Time Dry only.

Asked 2 years ago by TomA.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White

• A:Answer Clean out the exaust tube . Any blockages will cause this error.

  Answered 2 years ago by CharlesT

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Q: QuestionIs the dryer ventless?

Asked 2 years ago by Mim.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer No. Needs an outside vent.

  Answered 2 years ago by ApplianceVerified Purchase

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Q: QuestionDoes this washer and dryer need to be stacked? Can it be used side by side? What sides do the doors open? Will have dryer on left and washer on right?

Asked 2 years ago by Lilly.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hi there! Thank you for your questions about the WKEX200HGA washer and dryer. This model is designed to be versatile, so it can be used either stacked or side by side, depending on your space and preferences. If you choose to place them side by side, the dryer door typically opens from the right, while the washer door opens from the left. This configuration should work well with the dryer on the left and the washer on the right. If you have any more questions or need assistance with installation options, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help! Thank you for reaching out! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionWill they take my old machine?

Asked 2 years ago by Lg.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Siii cuando yo hice mi contrato de la lavadora LG de una vez apuntaron q iban a llevarse la vieja lavadora,ellos te la llevan

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes washer sense load size to save water

Asked 2 years ago by Pa.

• A:Answer Thank you for your interest in the LG WashTower (WKE100HVA) model. The LG WKE100HVA washer is equipped with innovative technologies that include a water level sensor to detect the amount of laundry in the drum. This sensor allows the washer to adjust the water flow and increase the amount of water used during the wash cycle, ensuring a deeper clean for your laundry. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan you wash a king size comforter in this model?

Asked 2 years ago by Deb.

• A:Answer Thank you for your interest in the LG Washer (WKE100HVA) model. Yes, this model, a combination washer and electric dryer, has a capacity of 4.5 cubic feet for the washer and 7.4 cubic feet for the dryer. This capacity is suitable for washing a king-size comforter. You can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Juvy

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionWhat year model is the wke100hva

Asked 2 years ago by Anonymous.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Thank you for reaching us regarding LG WashTower. The LG WKE100HVA and WKEX200HBA models were released in 2021. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HBA.ABLEEUS. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI just got my new unit 2 days ago and it is very loud when it spins and also shakes the whole unit. Is there anything wrong with the unit?

Asked 2 years ago by Sam.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi there, Sam. Thank you for reaching out about your new LG WKEX200HBA unit! It's concerning to hear that it's loud and shaking during the spin cycle. This could indicate an issue with the load distribution or installation. First, ensure that the washer is level by adjusting the feet to make sure it's stable. An unbalanced load can also cause excessive noise and shaking, so try redistributing the clothes evenly within the drum. If the problem persists after trying these steps, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionFor the Dryer, how much energy do you save on Energy Saver compared to Normal on the Dry Mode setting? Does it use 3/4 the amount of energy? 1/2 the amount of energy? Thanks!

Asked 2 years ago by Mike.

• A:Answer Thank you for your answer! It sounds a little like 30% is for the dryer in general, so if the 30% is for the energy saver, then wouldn't the normal setting STILL be better than a regular dryer, since it's recycling the hot air, so that the comparison between the normal and energy saver settings is more like a 15% or 20% difference?

  Answered 2 years ago by Anonymous

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Q: QuestionCan I use a credit card reader to charge per wash?

Asked 2 years ago by Bigpaw.

• A:Answer Hi, there. Thank you for your interest with the LG WashTower model WKE100HWA. This model is intended for residential use only. If you are looking for a laundry appliance that can use a card reader to charge per wash, you can visit this link to check out our commercial laundry appliance: https://www.lg.com/us/business/commercial-laundry. ^Danee

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionCan this be connected to a sink for water input and output?

Asked 2 years ago by bbldog.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer It could but it has a hot and cold inlet you would need to buy an adapter to seal the second inlet

  Answered 2 years ago by Kevinyru

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Q: QuestionWe are interested in purchasing this however have a question around the center control panel being for both the washer & the dryer. If there is an issue with the control panel, can it simply be replaced on its own as a separate part?

Asked 2 years ago by candiedwildflowers.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer I believe so as this component appears to be detachable.

  Answered 2 years ago by Flow

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Q: QuestionI have a 31" Deep space with 5" to the left of my machine. Given this machine is 30 3/8" and if I vent it to the left, do I need any additional room in the back for the cords?

Asked 2 years ago by Dee.

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKE100HVA) model. The LG WKE100HVA WashTower requires a minimum clearance of 1" (2.5 cm) at the sides and 4" (10 cm) behind the appliance to ensure sufficient clearance for water inlet hoses, drain hose, and airflow. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHow to remove detergent tray for cleaning

Asked 2 years ago by Stinkywasher.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Thank you for raising your concern regarding LG Front Load LG WashTower™ (WKEX200HGA) model. To clean the detergent tray in the LG WKEX200HGA washing machine, follow these simple steps: 1. Open the dispenser drawer and press the [PUSH] button while pulling it out. 2. Use a toothbrush and lukewarm water to clean the tray. 3. After cleaning, reassemble and reinsert the tray. 4. Make sure to remove any residue from the upper and lower parts of the recesses. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKEX200HGA.AGGEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionI need the doors to be opened opposite direction, which is left to right. Does this unit comes with a different door opening option?

Asked 2 years ago by Anonymous.

• A:Answer Hi there. Thank you for your question about the WKE100HWA dryer. This model typically comes with doors that open from right to left. However, many LG dryers, including this model, offer a reversible door feature that allows you to change the door opening direction to suit your needs. Please refer to the user manual for detailed instructions on how to reverse the door, or contact our support team for assistance. If you need further help or have additional questions, feel free to send us a private message on Social Media @LGUSSupport. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this dryer considered "ventless" or with a heat pump? It is going into a cond with no vent capabilities.

Asked 2 years ago by TM.

• A:Answer Hi there. Thank you for your question about the WKE100HVA dryer. This model is indeed a heat pump dryer, which means it operates without the need for external venting. Heat pump dryers are designed to be more energy-efficient and are ideal for installations in spaces without venting capabilities, as they recycle air and use a closed-loop system to dry your clothes. If you have any more questions or need further assistance with your setup, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionIs this electric dryer ventless?

Asked 2 years ago by Dorn.

• A:Answer Thank you for your interest in the LG Single Unit Front Load LG WashTower™ with Center Control™ 4.5 cu. ft. Washer and 7.4 cu. ft. Electric Dryer (WKE100HVA) model. Yes, the LG WKE100HVA electric dryer is ventless. It utilizes a heat pump to recycle heated air and does not require a traditional external vent, making it suitable for installation in a variety of locations, including closets and under counters. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-WKE100HVA.ASSEEUS. ^Cris

  Answered 2 years ago by LG Digital Customer Care

  
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