Questions & Answers

Q: QuestionCan they be unstacked?

Asked 2 years ago by Stack.

• A:Answer No they cannot. It’s 1 solid unit.

  Answered 2 years ago by ShelbyWVerified Purchase

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Q: QuestionOur casual clothing seems to come out of the washer pretty wrinkled. We did not have that problem with our last washer and dryer. Is there a setting to help control the wrinkles? Also, we have set the washer on cold yet, the clothes come out warm.

Asked 2 years ago by JAG10588.

• A:Answer Hello there! We understand your inquiry regarding the wash results of your LG WashTower. To help with wrinkles, we recommend using the Steam Fresh or Wrinkle Care options, and ensuring the load size allows items to tumble freely. Regarding the temperature, the washer uses a Load Sensing feature that may add a small amount of warm water to optimize detergent activation even on cold settings. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionIs it manufactured with doors opening from either left or right swing?,

Asked 2 years ago by 215307.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Only left swing for both washer and dryer.

  Answered 2 years ago by DeboVerified Purchase

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Q: QuestionDoes this washer have permanent press wash cycle ? I don’t see it by looking at picture of washer

Asked 2 years ago by Mike.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Yes

  Answered 2 years ago by CharlesT

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Q: QuestionHow high is the is the dryer vent

Asked 2 years ago by Ogre.

• A:Answer Hi there! Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 The center of the dryer exhaust vent is typically located approximately 42 1/4 inches from the bottom of the unit. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionThe width of our laundry closet is just 27.5” Will this set fit?

Asked 2 years ago by Sammy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Yes, but barely, they recommend at least an inch all the way around.

  Answered 2 years ago by SteveFVerified Purchase

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Q: QuestionIs there a shelf that I can install between the washer and dryer for folding clothes?

Asked 2 years ago by Kathy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there. We understand your interest in adding a folding shelf to your WashTower. Because the WashTower features an integrated, single-unit design with a centralized control panel, there is no space between the washer and dryer to install an additional shelf. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionIs the delivery and installation and haul away of the old appliance included in the price?

Asked 2 years ago by Annie.

• A:Answer Yes I gave old washer dryer away so salesman deducted haul away charge but they will haul old units away!

  Answered 2 years ago by JameskS

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Q: QuestionCan the washer and dryer be operated at the same time?

Asked 2 years ago by Psttyann.

• A:Answer Hello there. We understand your inquiry regarding the LG WashTower. Yes, both the washer and the dryer can be operated at the same time for your convenience. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: Questioni know these are stackable, but if i have them side by side, are there extra supports i need on the base? thanks

Asked 2 years ago by sidebyside.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Candy Apple Red

• A:Answer This is not a stacked unit, it is a washtower, it's one unit. You can't seperate them.

  Answered 2 years ago by JBFree

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Q: QuestionDoes the washer have a quick wash setting that can be used with hot water? My current washer only allows warm or cold water with quick wash cycle.

Asked 2 years ago by JTucker.

• A:Answer Yes. The speed wash cycle quickly washes lightly soiled clothing and small loads. It has the following temperature options: Very Warm, Warm, Cool, Cold.

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionIf one needs replacement can you replace individually as needed or do you have to brut both the washer and dryer

Asked 2 years ago by Sandy.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hi there, Sandy. We understand your inquiry regarding the replacement of individual units for the LG WashTower. Because the WashTower is manufactured as a single, integrated vertical unit with a centralized control panel, the washer and dryer components cannot be replaced individually and would require a full unit replacement. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionIs this a ductless dryer? or does it have the vent duct?

Asked 2 years ago by Karen.

• A:Answer Hello there. We understand your inquiry regarding the LG WashTower. This unit features a standard vented electric dryer and requires an external vent duct for proper installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionI bought 2 of the graphite stackable washer dryer for my condo. The normal wash cycle is 28 minutes on both units. Today I bought 2 more in white. Stackable washer dryers for my boxford home. The “ normal “ cycle is 50 minutes that is way too long .

Asked 2 years ago by Anonymous.

• A:Answer Hello there. We understand your inquiry regarding the difference in cycle times between your LG WashTower units. Variations in cycle duration can occur due to different load sizes, sensor readings, or customized settings selected on the control panel. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionIs the dryer ventless.

Asked 2 years ago by Milton.

• A:Answer Hi there. We understand your inquiry regarding the LG WashTower (WKE100HVA). This specific model is a vented electric dryer and requires a standard external exhaust. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionHow do I open the washer door in a LG washer dryer tower?

Asked 2 years ago by Georgie.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Nature Green

• A:Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG WashTower. To answer your question, you can open the washer door by pulling the recessed handle located on the side of the door. Please ensure the cycle has completely finished and the "Door Lock" icon is no longer illuminated on the display before attempting to open it. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-nature-green/JJ8VPZ6WG9 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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Q: QuestionAre you LG stackable washer dryer have portable apt hook ups

Asked 2 years ago by Hilo.

• A:Answer No, the LG WashTower does not have portable apartment hookups, but you can look into a compact LG All-in-One Washer and Dryer, https://www.lg.com/us/business/washer-dryer-combos/lg-wm3555hva#, or a portable washer/dryer combo that will allow you to do your laundry with just an electrical outlet and access to cold water. ~Rita

  Answered 2 years ago by LG Digital Customer Care

  
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Q: QuestionHOW MUCH DETERGENT DO YOU USE IN A FRONT LOAD CLOTHES WASHER

Asked 2 years ago by MIKI.

This question was asked about the related product: LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel

• A:Answer Hello there! Thank you for your question about the WKEX200HBA. For front-load washers, it's generally recommended to use about 2 tablespoons of high-efficiency (HE) detergent for regular loads. If you're dealing with heavily soiled items or larger loads, you may increase it to 3 tablespoons. Always refer to your detergent's packaging for specific instructions, and remember to avoid overloading the washer for optimal cleaning performance. If you have more questions or need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your inquiry! —Avril

  Answered 1 year ago by LG Digital Customer Care

  
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Q: QuestionI was told I need 6ft hoses to install this model. Is it the. Standard 3/4 inch?

Asked 2 years ago by Mila.

• A:Answer Hello there! Thank you for sharing your inquiry with us regarding the LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 We understand your inquiry! This model uses standard 3/4-inch diameter inlet hoses, which are the industry standard for most residential washing machine connections. Using 6ft hoses is a great way to ensure you have enough length for a comfortable and secure installation of your WashTower. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

  Answered 3 months ago by LG Digital Customer Care

  
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