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  • QuestionIs the correct size beaker for this unit, a 2 pole 30amp breaker?

    Asked by Me.

    • Answer Electric dryer outlets are 2-pole circuits designed for 240V, but they use either 3-prong (older, pre-1996) or 4-prong (modern standard) connectors to handle hot legs, neutrals, and grounds. Both configurations deliver 240V using a 30-amp, double-pole breaker, but 4-prong outlets offer better safety...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionCan this fot on a basement with 75 inch height

    Asked by Az.

    • Answer Yes

      Answered by SanariaD

  • QuestionDoes this unit offer an alternative option for the plugs on the rear before I hire an electrician?

    Asked by Tonishon86.

    • Answer When you ask about whether the Energy Star® Certified LG 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - Black Steel, Model # WKEX200HBA, "offers different alternative options for the plugs on the rear.", we are assuming that you are referring to the power cords and what type of plugs they have. The washer, like any washer, is equipped with a power cord that has a 3-pronged, grounding plug that must be plugged into a 120 VAC, 60 Hz, 3-wire, grounding outlet. As with any electric dryer, wiring and grounding for the dryer must conform to your local building codes, or in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70. The dryer has its own terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 30 amperes (the circuit must be fused on both sides of the line). Depending on your local building codes, you can use a 3-wire or a 4-wire connection. A 4-wire connection is required for all mobile and manufactured home installations, as well as all new construction after January 1, 1996. A 3-wire connection is NOT permitted on new construction after January 1, 1996. If in doubt, please check your local building codes or consult with your local building inspector...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionWhat color options are there for the LG stackable washer/dryers

    Asked by Nancy.

    • Answer Hello there, Nancy. Thank you for asking about the LG WKEX200HBA. We understand your inquiry regarding the available color options for this WashTower. According to the product specifications, this series is available in Black Steel, Candy Apple Red, Nature Green, and White. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • Questiondoers the unit come in two pieces

    Asked by Norm.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - White. The LG WashTower is designed as a single, integrated unit to provide a seamless and space-saving laundry experience. Unlike traditional stackable sets that consist of two separate machines, the WashTower is manufactured as one vertical appliance with a centralized Control Center™ located in the middle. This allows you to easily operate both the washer and dryer from one convenient location. Because it is a unified system, it is shipped as one piece and cannot be separated into two individual units or installed side-by-side. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this unit use a dryer vent?

    Asked by JohnkG.

    • Answer Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding whether the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence requires a dryer vent. We understand that knowing the installation requirements is essential for your home setup. This specific electric model is a vented dryer system, which means it does require a 4-inch rigid metal duct to exhaust hot, moist air to the outside of your home. To ensure your unit operates at peak efficiency and maintains the high performance of the built-in intelligence features, proper external venting is necessary. We want to ensure your installation is safe and provides the best drying results for your laundry. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionDoes this come with a warranty

    Asked by Susan.

    • Answer Hi there, Susan. Thank you for your interest in the LG WashTower (Model # WKEX200HBA). We understand your inquiry regarding the warranty coverage for this unit. To answer your question, yes, this model comes with a manufacturer warranty. It covers 1 Year for Parts and Labor, 3 Years for the Drum, and 10 Years for the Direct Drive Motor. Your feedback is important, and we'd like to assist you further. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIf one is broken, can I replace that unit only?

    Asked by Hsin.

    • Answer I don’t think so..

      Answered by AlmaR

  • QuestionIf venting the dryer to the side which side of the machine would the vent be on

    Asked by rich.

    • Answer Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the side-venting options for your LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-black-steel/J7G564PZRS We understand that planning your laundry room layout requires precise installation details. For this specific electric WashTower model, the dryer can be configured to vent to either the left side or the right side of the cabinet, in addition to the standard rear venting. Please note that side venting requires the use of a specific LG side-venting kit (sold separately) to ensure proper airflow and safety. We want to ensure your unit is installed perfectly to provide the best drying performance. For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionHOW MUCH CLEARANCE IN THE BACK OF THE MACHINES IN NECESSARY?

    Asked by Anonymous.

    • Answer Hi there. We understand your inquiry regarding the installation requirements for the WKEX200HBA WashTower. To ensure proper airflow and space for the exhaust ducting, the standard recommended clearance is 4 inches at the back of the unit. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about its features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan I change the temperature eon a normal cycle

    Asked by KarenG.

    • Answer yes from cold to hot

      Answered by Irene

  • QuestionHow much space is required behind the unit.

    Asked by PamF.

    • Answer To ensure sufficient clearance for the water inlet hoses, drain hose, and airflow, you should allow a minimum clearance of at least 1'' (2.5 cm) 4'' (10 cm) behind the LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower™ with Steam and Built-In Intelligence - White, Model # WKEX200HWA. Be sure to allow for wall, door, or floor moldings that may increase the required clearances...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionIs this unit ventless?

    Asked by kurt.

    • Answer You need to vent the drier to outside

      Answered by Irene

  • QuestionDoes this unit come with a dryer cord

    Asked by Anonymous.

    • Answer Regardless of brand or manufacturer, and as with standalone electric dryers, the power cord (pigtail) connection between the wall receptacle and the dryer terminal block for the Energy Star® Certified LG WashTower™ Stacked SMART Laundry Center 4.5 Cu. Ft. Front Load Washer & 7.4 Cu. Ft. Electric Dryer in Graphite Steel, Model # WKE100HVA, IS NOT supplied with the dryer. The type of pigtail and gauge of wire must conform to your local codes, or in their absence, with the latest edition of the National Electrical Code, ANSI/NFPA 70. Depending on your local codes and applicable regulations, you can use a 30-amp, 240-volt, 3-wire or 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends. This dryer is supplied with the neutral wire grounded. This white ground wire MUST BE MOVED to the neutral terminal when a 4-wire cord is to be used, or where grounding through the neutral conductor is prohibited. Grounding through the neutral conductor is prohibited for: (1) new branch-circuit installations and (2) areas where local codes prohibit grounding through the neutral conductor, and a 3-wire connection is NOT permitted on new construction after January 1, 1996, so you have to use a 4-wire cord...^Ivan.

      Answered by LG Digital Customer Care

  • QuestionDo the doors open epithet direction?

    Asked by Mars.

    • Answer The doors only open one way.

      Answered by MichaelI

  • QuestionIs the dryer ventless?

    Asked by EJOCSO.

    • Answer Hello there. We understand your inquiry regarding the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. This specific model features a vented dryer and requires an external exhaust connection. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs this a ventless dryer

    Asked by Me.

    • Answer No

      Answered by Anonymous

  • QuestionI have a laundry closet that is 35” deep and 35” wide with a door opening 28” wide will this fit with the hoses and venting

    Asked by Pv.

    • Answer Hello there. We understand your inquiry regarding the installation of your WashTower. While this model is 27 inches wide and approximately 30-3/8 inches deep, we recommend a minimum of 38 inches of depth for proper hose and vent clearance to ensure safe operation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. —Renzo

      Answered by LG Digital Customer Care

  • QuestionCan I convert to a 110 volt

    Asked by Anonymous.

    • Answer Hi there. Thank you for sharing your inquiry with us. We understand your inquiry about the electrical requirements of your WKEX200HBA WashTower™. We are here to provide clarity on the unit's power specifications. We understand your inquiry about converting the unit to a 110 volt power source. The washing machine component of the WKEX200HBA requires a 120V, 10 Amp connection. However, the dryer component is a standard electric dryer and specifically requires a 240V, 30 Amp electrical supply, as indicated in the unit's specifications. This 240V requirement for the electric dryer cannot be converted to a 110V connection, as the dryer is designed to operate solely on a 240V power source. Using an incorrect power supply or converter could damage the unit and is not recommended. Your feedback is important, and we'd like to ensure you have the correct information for your unit's installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-graphite-steel/J7G564P4V2 If you have any further questions about the installation process or the unit's features, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you with additional details. —Renzo

      Answered by LG Digital Customer Care

  • QuestionIs it ventless?

    Asked by Anonymous.

    • Answer Hi there. We understand your inquiry about the venting type for the LG WashTower™, Model WKEX200HBA. We appreciate us checking in with us about this important detail. We can confirm for us that the LG WashTower™, Model WKEX200HBA, is not ventless. This unit is a traditional vented electric dryer. The specifications confirm that the Vent Type is Vented and it offers a 3 Way Venting option for installation. https://www.bestbuy.com/product/lg-4-5-cu-ft-he-smart-front-load-washer-and-7-4-cu-ft-electric-dryer-washtower-with-steam-and-built-in-intelligence-white/J7G564P4VP If you have any further questions about the installation, venting requirements, or any other features of your unit, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

      Answered by LG Digital Customer Care