“My previous LG washer could be put in diagnostic mode by pressing the spin speed and soil level buttons simultaneously and then powering on the machine. How do I that on this machine (WM3500CW)?”
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Hi znihd. Unfortunately, we will need more information about the diagnostic mode that your previous machine had to determine if the ENERGY STAR® Qualified LG 4.5 cu. ft. Ultra Large Smart wi-fi Enabled Front Load Washer, Model # WM3500CW has the same mode or if it has been modified in newer washing machines. This washer has a SmartDiagnosis™ feature that you can use should you experience any technical difficulty with the washer. It has the capability of transmitting data via your telephone to the Customer Information Center. The call agent records the data transmitted from the washer and uses that data to analyze the issue. We are not certain if this is the same feature that you had on your previous washer. It also has a Test Mode that you can run to check if the washer is properly installed. To run the test mode, you will need to load the washer with 6 pounds of laundry (about 6 thick bath towels), then press the Power button > Press RINSE+SPIN button > Press Start/Pause button...^IFV
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