“Why is my screen randomly going black when using my PS5? Its in game mode and the TV is supposed to be more than capable. 4k 120hz. Black screen then HDR logo appears and back to normal.”
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Hi there, Thank you for reaching out! We understand you’re experiencing random black screen interruptions while using your OLED48B4PUA with your PS5, especially in Game Mode at 4K 120Hz. This could be due to a signal handshake issue between the TV and the PS5, particularly when switching between content types (such as HDR). We recommend ensuring that your TV’s firmware is fully updated and checking that the HDMI Ultra HD Deep Color setting is enabled for the HDMI port connected to the PS5. Additionally, try using a certified high-speed HDMI 2.1 cable if you’re not already. If the issue continues, please send us a private message on Social Media @LGUSSupport, and we’ll help you further troubleshoot this. We appreciate your patience, and we’re here to assist you! —Renzo
Sorry, there was a problem. Please try again later.Hi there, thank you for sharing your experience. It sounds like there may be an issue with the HDMI connection or settings. First, ensure that you're using a high-speed HDMI cable that supports 4K at 120Hz. Additionally, check that your PS5 settings are configured to match the TV’s capabilities. If the issue persists, try changing the HDMI port or performing a firmware update on your TV. If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help you troubleshoot. —Avril
Sorry, there was a problem. Please try again later.It’s normal, it changes to 120hz and PS5 is causing that, not tv itself.
Sorry, there was a problem. Please try again later.