“Ultra HD Player UBKM9 will only play Blu-rays and DVD’s but will not play 2 out of the 3 4k disk I bought. Player and TV are new as well as HD cords. Do I need an update on player and do you have a disk for update became have no internet? Thank you.”
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The UBMK9 does not have a firmware update available via their US website. If the disc loads but doesn't play back properly you may need to try high quality 4K or 8K video cables and/or the player may need cleaning. Good luck.
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