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The UBMK9 does not have a firmware update available via their US website. If the disc loads but doesn't play back properly you may need to try high quality 4K or 8K video cables and/or the player may need cleaning. Good luck.
Sorry, there was a problem. Please try again later.Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
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