A:Answer Some functions of this unit are controlled by the TV’s remote control when this unit and LG TV’s with SIMPLINK are connected through HDMI connection. Controllable functions by LG TV’s remote control; Play, Pause, Scan, Skip, Stop, Power Off, etc. Refer to the TV owner’s manual for the details of SIMPLINK function. The remote control does have to have line of sight to the sensor on the Blu-ray player. If you need further assistance, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/