“my new LG UBK80 Blue-ray disc player will not close when the disc in in place. After I press OPEN/CLOSE, the tray closes and within seconds, it opens again. Further, I'm get "no device connected."”

Asked by KAW 6 years ago

1-2 of 2 Answers

That's not good! We're sorry to see that you've run into these issues with your Blu-ray player. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Answered by LG Digital Customer Care 6 years ago
Sorry, there was a problem. Please try again later.
Check your disc, it may be scratched to the point that the player can't read it. Be sure you're not pressing the Open/Close button repeatedly. Check your HDMI cable to ensure it's a high speed cable for newer content. Older HDMIs can't do 4k. Then, check to ensure the TV is on the correct HDMI input.
Answered by Blakel 6 years ago
Sorry, there was a problem. Please try again later.