“my LG 4K Blu-ray player stopped having sound I've checked all my cables I've even tried using AV cables instead of the hdmi cables and that didn't work I also tried the optical cable imhandy with electrontoi I just need to know what's the option to fix it”
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Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Sorry, there was a problem. Please try again later.Two things to consider one is the quality of your HDMI cable I had this issue and I was using just a low-grade HDMI cable and switch to a heavy duty could handle CAT5 transmission etc. and it cleaned mine right up including picture and sound the other thing to consider is a lot of your audio settings are in your TV when you connect a HDMI device you have to tell it what speakers are being used to play that device if it is set to something other than TV then that may be a problem
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