A:AnswerHello there, LeslieV. Thank you for reaching out to us. We understand you're asking if the LG 5.0 cu. ft. High-Efficiency Stackable Smart Front Load Washer (WM6500HBA) can be placed on the bottom with a dryer stacked on top. Yes, this washer is designed to be stackable, and it is the correct configuration to have the washer on the bottom and the dryer on top when using the compatible stacking kit (KSTK4).
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-turbowash-360-white/JJ8VPZRC5R
If you have any further questions about stacking your laundry units or anything else, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
A:AnswerHi, Stephy. Thank you for letting us know about the excessive shaking you're experiencing with your new LG Washer (WM6500HBA) model. This unit is a powerful washer, and when it shakes excessively during spin cycles, it’s often due to a few common setup or usage factors. Check for shipping bolts. If the washer was just installed, make sure the shipping bolts at the back have been removed. Level the unit. Use a level tool to ensure the washer is sitting evenly on the floor. Adjust the feet if needed. Balance the load. Avoid washing single heavy items like comforters or mixing heavy and light items. Try redistributing the load and running a spin cycle again. You can find more detailed guidance here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. If you’d like us to take a closer look, feel free to email us at [email protected]. We’ll be happy to assist further. ^Juvy
A:Answere ENERGY STAR® Certified LG 5.0 cu. Ft. Mega Capacity Smart Front Load Washer with TurboWash® 360° and AI DD® Built-In Intelligence, Model # WM6500HBA, is designed for use with only HE (High-Efficiency) detergents.
HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of the washer clean. Using detergent that is not HE may cause oversudsing and unsatisfactory performance which could result in error codes, cycle failure, and washer damage.
Detergents designated as HE-compatible may not provide optimal results.
You need to use extra care when measuring 2X and 3X concentrated detergents because even a small amount of extra detergent can lead to problems, and you should never use more than the maximum amount of detergent recommended by the manufacturer. Using too much detergent can lead to oversudsing, poor rinsing, detergent buildup in clothing, and residue buildup that can contribute to odors in the washer.
Laundry boosters come in all different formats. There are powders, liquids, and laundry power packs that you can add to the wash along with your laundry detergent.
All laundry boosters work in standard washing machines, and some also work in HE washing machines. Check the product label to verify you can use your laundry additive of choice in an HE or washing machine.
You have to add the enzyme booster according to the manufacturer's instructions, typically as a powder or liquid.
You can add liquid or powdered detergent to the Pre-wash Detergent Compartment when using the Pre-wash option. Always use HE (High-Efficiency) detergent with the washer. When using the Pre-wash option, liquid detergent for the main wash needs to be loaded in the liquid detergent cup accessory in the main wash dispenser (where applicable), to prevent it from being dispensed with the pre-wash detergent. The amount of detergent added for the Pre-wash option is 1/2 the amount recommended for the main wash cycle.
The Main Wash Detergent Compartment holds laundry detergent for the main wash cycle. Either powdered or liquid detergent may be used in this compartment.
The detergent is added to the load at the beginning of the cycle. Always use HE (High-Efficiency) detergent with your washer.
Do not exceed the maximum fill line. Using too much detergent can result in detergent buildup in clothing and the washer.
Liquid or powdered color-safe bleach may be added to the main wash compartment with detergent of the same type. Do not mix liquids and powders.
If the dispenser has a liquid detergent cup and insert:
Make sure they are in place when using liquid detergent.
Make sure to remove them when using powdered detergent. Powdered detergent will not dispense with the liquid detergent cup and insert in place.
The liquid detergent cup has guidelines to show the amount of liquid detergent added...^Ivan.
A:AnswerIf you contact our Customer Support and arrange to have the ENERGY STAR® Most Efficient and ENERGY STAR® Certified LG 5.0 cu. Ft. Mega Capacity Smart Front Load Washer with AI DD® 2.0 Built-In Intelligence & TurboWash® 360°, Model # WM6700HBA or its matching Gas/Electric Dryer repaired by an LG Authorized Service Center, they will send one of their qualified Service Technicians to your home for an in-home service.
Best Buy offers repair services for most major home appliances, including refrigerators, freezers, washers, dryers, dishwashers, stoves, and more. The company offers these services regardless of where the customer bought the appliance.
Their agents are specifically trained to diagnose and repair most major appliance brands, including major appliances outside of manufacturer warranty or with an expired warranty, and they can can come to your home for an In-Home repair to diagnose and repair your issue. You can call 1-800-433-5778 or chat with them to schedule an appointment...^Ivan.
A:AnswerComforters coming with varying types of filler material making some thicker or more fluffy than others, so depending on how fluffy or thick a King Size comforter is, the ENERGY STAR® Most Efficient and ENERGY STAR® Certified LG 5.0 cu. Ft. Mega Capacity Smart Front Load Washer with AI DD® 2.0 Built-In Intelligence & TurboWash® 360°, Model # WM6700HBA will accommodate most king size comforters.
California King Comforters are larger than most Kingsize comforters so depending on how thick or fluffy they are, the washer may or may not accommodate them...^Ivan.
A:AnswerHello there, Keoni. Thank you for your question. While we do not have the exact size for the drain pan required for the LG WM6500HBA Front Load Washer, we can provide guidance. If a drain pan must be used, it's important to follow the instructions that come with the drain pan to ensure proper fit and leveling.
Please keep in mind:
Do not use a drain pan with a pedestal as it may block the drawer.
Properly leveling the washer on the pan is essential to avoid increased vibration and noise.
https://www.lg.com/us/washers-dryers/lg-wm6500hba-front-load-washer#pdp_specs
We understand your need for precise installation and are happy to assist further! Please feel free to send us a private message on Social Media @LGUSSupport, and our team will provide more detailed support.
We appreciate your patience. —Renzo
A:AnswerHi there, Sawmill. Thank you for reaching out with your question about the height when stacking your LG WM6700HBA Front Load Washer and its corresponding dryer. We understand that clearance is important when planning your appliance setup, and we’re here to help clarify this for you.
When stacking the dryer on top of the washer, the dryer’s feet do not come off—they remain attached to the unit. However, the stacking kit itself does add a small amount to the total height, as it is designed to securely hold the dryer in place above the washer. Based on the standard height of each unit being 39", the stacking kit will increase the overall height by a few inches.
For a stacked setup, you can expect the total height to be 79", depending on the specific stacking kit you use. The stacking kit itself adds minimal height, but it ensures stability and safety for the stacked units. Please keep in mind that exact dimensions may vary slightly depending on installation specifics.
To make sure the setup works within your space, we recommend double-checking your available clearance and considering the added height for the stacking kit.
https://www.lg.com/us/washers-dryers/lg-wm6700hba-front-load-washer#pdp_specs
If you need any further clarification or assistance, please send us a private message on Social Media @LGUSSupport, and we’d be more than happy to assist with your setup. We appreciate your patience!
—Renzo
A:AnswerI know the appliances are 39” each, so one might think 78” total height. But if the dryer sits on top of the washer, do the dryer’s feet come off, thus reducing the height, or does the stacking kit add some other height? I need a precise total height due to a very tight clearance.
A:AnswerHi there, Ednam. Thank you for reaching out about the LG WM6500HWA Front Load Washer!
This washer is designed with LG's LoDecibel™ Quiet Operation, making it exceptionally quiet during operation. While the exact decibel rating isn't specified in the product details, the LoDecibel™ feature ensures reduced noise and vibration for a quieter laundry experience. Additionally, the TrueBalance® Anti-Vibration System enhances stability and minimizes movement during cycles, further reducing noise levels.
https://www.lg.com/us/washers-dryers/lg-wm6500hwa-front-load-washer#pdp_specs
If you’d like assistance with setup or operation, feel free to reach out to us on social media @LGUSSupport. We’re here to help!
Thank you for choosing LG for your home.
—Renzo
A:AnswerHello there! Thank you for reaching out with your question about the LG WM6500HBA Front Load Washer.
We understand you're wondering about the availability of a soaking option. While this model has an extensive range of washing features, including TurboWash®, AI Wash, Steam, and various cycles for different fabric types, it does not specifically include a designated "Soak" cycle. However, you can achieve a similar effect by using the Pre-Wash option, which helps to loosen dirt and stains before starting the main wash cycle.
https://www.lg.com/us/washers-dryers/lg-wm6500hba-front-load-washer#pdp_specs
For additional help or to explore more options, feel free to send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further!
We appreciate your patience. —Renzo
A:AnswerHello there! Yes, the LG WM6500HBA Front Load Washer is not directly compatible with the LG DLEX4000B dryer because they are from different series and have varying dimensions. The WM6500HBA is ideally paired with the DLEX6500B (electric) or the DLGX6501B (gas) dryers, which are designed to match its style, size, and features.
If you're looking for a compatible dryer to maintain a cohesive setup with your WM6500HBA washer, it’s best to select the recommended dryers from the same series.
https://www.lg.com/us/washers-dryers/lg-wm6500hba-front-load-washer#pdp_specs
Feel free to reach out if you need more detailed compatibility information or guidance on selecting the right dryer!
—Renzo
A:AnswerHi there! Thank you for your question about the WM6500HBA. This model does have a hand wash cycle, and you can select cold water for this cycle, allowing for gentle cleaning of delicate fabrics without the risk of shrinking or damaging them. If you have any other questions or need further assistance, please feel free to send us a private message on social media at @LGUSSupport, and we’d be happy to help. We appreciate your interest in LG! —Avril
A:AnswerHi there, thank you for your question regarding matching dimensions for your LG WM6500HBA Front Load Washer. We understand you're looking for a dryer with a similar depth of 33 inches to create a cohesive set.
The LG DLEX6500B Electric Dryer is an excellent match, but based on its compatibility with the LG WM6500HBA washer, as they are both part of the same product family and often paired together. However, we see now that the depth does not match your requirement of 33 inches, which is crucial for your needs. We recommend checking with your local retailers for any new models that may fit your specifications or considering a pedestal for the dryer, which can provide additional height and uniformity in your laundry setup or send us a private message on social media @LGUSSupport, and we’ll be happy to help!
We appreciate your time.
—Renzo
