“Just bought UN7300 model TV. Am continually receiving "Audio is not supported" message. The only device attached to the TV is the cable box. Sound setting is set to Internal Speaker only. How to fix issue?? Have to return if can't fix.”

Asked by watsonall 5 years ago

1-3 of 3 Answers

Have you checked if the message comes actually from the tv or the cable box? I used to have this issue and it was the hdmi connection from the cable box. Resetting the cable box fixed the issue. Would check this first before returning the tv for another one and experiencing possibly the same problem. Good luck!
Answered by Flipster 5 years ago
Sorry, there was a problem. Please try again later.
Please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team or call at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase. ^Daphane
Answered by LG Digital Customer Care 4 years ago
Sorry, there was a problem. Please try again later.
I talked with LG support and they confirmed the problem was with the cable signal. I rebooted the cable box and the problem was fixed.
Answered by watsonall 5 years ago
Sorry, there was a problem. Please try again later.