A:Answer We hate to hear you are having trouble with the bluetooth of your cell phone. You can find troubleshooting steps in the following help library article: https://www.lg.com/us/support/product-help/CT10000025-20150369222220-profile If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP