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That's a good question. However, we would suggest checking your power settings they perhaps just may be too low or you need a little moisture inside the silicone bag in order to cook popcorn. Should this not help, please contact us @LGUSSUPPORT via private message on Facebook or Twitter and by calling 800-243-0000 .~Tanisha
Sorry, there was a problem. Please try again later.My daughter loves popcorns and she is very happy to have it.
Sorry, there was a problem. Please try again later.

