“I currently have a Jitterbug phone (damaged) and a Lively account. Can I just plug in my new phone and start using it? Does my Lively account (had for 2.5 yrs.) need to be activated again for my newer phone? Kjarsten”
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No. My dad just had to replace his. Do not turn on the new phone! This is important. You have to call the number that comes with the phone. They will get the new phone setup. Only after they get it setup can you turn it on. The one good thing though, was that all of my dad's information was automatically ported to the new phone. I was so glad i didn't have to enter all of the phone numbers again.
Sorry, there was a problem. Please try again later.Hello great question! Since we are a month to month service you would have to contact our Customer Service to reactivate your account. Once the account is activated we can determine if the phone is able to be reconnected. We hope u find this information useful.
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