A:AnswerHello, we are sorry to hear you encountered an issue with the Alexa feature. Please ensure that all three steps have been followed to set up the Alexa feature. If you still need assistance or this did not resolve the issue, please call our Customer Service at 1-800-733-6632 between 5am and 7pm Pacific time.
A:AnswerThe Lively Flip is unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones. Our phones were specifically designed to work on our network which is powered by the nation’s largest and most dependable wireless network. Our award-winning U.S. based support and Urgent Response service is only available on our network. We offer a variety of affordable plans and services which can be viewed at our web page.
A:AnswerHello Kare, we are sorry to hear that you encountered a problem with you Lively Flip. Our U.S.-based customer service team stands ready to assist anyone that encounters a problem and we encourage you to contact us for assistance, at (800) 733-6632, between the hours of 5am and 7pm Pacific Time.
A:AnswerHello Barb, we are sorry to hear you have encountered a problem with your Lively Flip phone and we appreciate your feedback. If you have not already done so, please call our Customer Service Team for additional support at 1-800-733-6632.
A:AnswerHello, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network.
A:AnswerThank you for your interest in our GreatCall products. For assistance with checking to see if there is coverage in your area, please visit our website. You can also contact our Direct Sales at 1-866-819-3174, for immediate support.
A:AnswerHi Robert, most phone numbers can be transferred, ported in, to the Lively Flip phone. The number must be active with no pending orders and the current account information is required. Once the Lively Flip is activated with a temporary number, please call us at (800) 733-6632, between the hours of 5am and 7pm Pacific Time, and we can start the port in process. The process generally takes 1-3 business days to complete and once the her number is active with us, you can contact your current carrier about activating her old phone with your number.
A:AnswerHi, each product would have a monthly charge. We understand that each individual will have different needs and usage requirements and as such, we offer a variety of affordable plans that can be viewed on our website or contact us at 1(800)733-6632 between 6am – 6pm, Pacific Time.
A:AnswerHi Norm, we are sorry to hear that you are having issues viewing your usage on your Lively Flip phone. You may also view your usage on your MyGreatCall account. For more assistance, please contact our Customer Service at 1(800)733-6632 between 6am – 6pm, Pacific Time.
A:AnswerHi Barb, we do offer Lyft rides and they may vary in prices depending on your destination. Please contact our Customer Service at 1(800)733-6632 between 6am – 6pm, Pacific Time, for more details.
A:AnswerHi, thank you for your interest in our GreatCall products. All Jitterbug cell phones are unlocked per nationwide standards, but we cannot control which carriers choose to accept or activate our phones, nor do we guarantee our phones are compatible with other networks. Jitterbug phones were specifically designed to work on the GreatCall network which is powered by the nation’s largest and most dependable wireless network. GreatCall’s award winning U.S. based support and 5Star emergency response service is only available on the GreatCall network. GreatCall offers a variety of affordable plans and can be viewed on our website, www.greatcall.com.
