A:AnswerWe are sorry to hear that you are experiencing an issue. Please contact our Customer Service at 1-800-733-6632, between the hours of 6:00am and 6:00pm PT, seven days a week.
A:AnswerHello, due to the nature of audio level measuring not being consistent among manufactures, side by side comparisons of one manufacturer to another is not accurate. Therefore, Lively uses the 30-day return policy as a response for allowing customers to decide for themselves if the device will meet their sound level need.
A:AnswerIf you need data for frequent video chats its probably best to do unlimited if you can afford it. Data runs up real quick and I read some reviews on Lively that it gets costly if you go over your plan. Also, you can call Lively direct and they can go over a plan set up with you that will work for your situation 1-800-854-2772. I called them to set up my dad's Jitterbug smart 3 and they are super nice. Even sent him a free charger for the car.
A:Answerwhen she activates her phone, they will give an option to transfer her (your aunt's) current phone number or be assigned another. She might ask if she can keep your Mom's number, but that won't work if your mom has kept her number for a new phone. Customer service is good at guiding thru.
A:AnswerMine did the same thing had to call tech support....the lady downloaded new soft wear haven't had a problem since.....matter of fact the phone is working better now than when I first got it
A:AnswerHi Megan, great question. The Jitterbug Smart3 has Bluetooth Version 5.0. We suggest you check the hearing aids to see what version they are compatible with.
A:AnswerHi Janet, great question. If you are signed into your Google account when using your Jitterbug Smart3, your items will be available on your Google account.
A:AnswerWe are so glad you asked. Jitterbug phones were specifically designed to work on the Lively network which is powered by the nation’s most reliable wireless network. To enjoy exclusive features that are only available on the Lively network, activate with Lively by phone or on the Lively website. Lively has a variety of plans so you can choose the one that works best for you.
