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Hi Jim, thanks for your comment. Have you tried a different power outlet or a different power cable? Here are instructions on how to reset the speaker, please give this a try and if it doesn't work, reach out to Customer Support at [email protected]. Perform a factory reset (noting this will delete all Bluetooth pairings): 1.Plug the speaker into a working electrical outlet. 2. Turn the speaker off by turning the volume knob counter-clockwise until you hear a click. 3. Wait 15 seconds, then turn the speaker on again. 4. Push and hold the Bluetooth button for 6-8 seconds to reset the speaker to default settings. 5. Remove the Tufton from your sound device’s Bluetooth list before pairing again
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