“Hi. I have been calling and video calling on my portal with no problem. Recently just on one phone it just rings with no connection at all.”
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This could potentially be caused by a discrepancy with WhatsApp calling, so we get how this could be concerning. You may be able to fix this through reestablishing your WhatsApp account connection! To disconnect and reconnect your WhatsApp account: 1. From Home, press Settings 2. Press Accounts 3. Select the account that has WhatsApp connected. 4. Press WhatsApp 5. Press Remove Account 6. Confirm your login to make changes 7. Reconnect your WhatsApp account by pressing Connect WhatsApp
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