My mother is in a nursing home and I use Portal to video call. You just need one Portal, but you both need Facebook accounts and need to be “Friends.” I had to create Mom an account for the purpose. I call her using Facebook Messenger from my iPhone. It is voice controlled so she just has to say “Hey Portal Answer.” I wrote the instructions on a white board. Since you can’t visit the staff will have to set it up. They will need his Facebook account login info. It is also Alexa-enabled, but you can’t “drop in” like you can with the Amazon devices. The quality is good.