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Give Xbox support a call.
Sorry, there was a problem. Please try again later.To proceed with the warranty, you can visit the official Microsoft Xbox support page and sign in with your Microsoft account. Navigate to the "Devices" section to register your controller (if not already registered). From there, you can check the warranty status and request a repair or replacement. Microsoft typically provides solutions quickly for products under warranty.
Sorry, there was a problem. Please try again later.I did my warranty with Microsoft directly. Just sign into your account on their website, register your controller, and the warranty should be good for a year on there. They will have you send in your controller and get it back in a couple of weeks. It sucks waiting for it but I have no issues since getting it back!
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