Questions & Answers

Q: QuestionDoes it come with internal DVD/CD drive?

Asked 7 years ago by Mike.

• A:Answer No it does not. You could however buy an external drive and hook it up via USB if you desire.

  Answered 7 years ago by Christian

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Q: Questioncan you upgrade from 8 gb to 16gb and 256 to 516 ssd at a later time

Asked 7 years ago by scgator.

• A:Answer Nope, the keyboard surface is glued down and components are soldered in place. https://www.ifixit.com/Teardown/Microsoft+Surface+Laptop+Teardown/92915

  Answered 7 years ago by JamesVerified Purchase

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Q: QuestionDoes this laptop come with a usb port

Asked 7 years ago by Jeeperman.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

• A:Answer Yes, it does

  Answered 6 years ago by SonalVerified Purchase

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Q: QuestionIt says this laptop has 256 GB. Is that the disc space? Also is Disc space sometimes referred to as Solid State Drive?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

• A:Answer It has 256 GB of hard drive. Solid State Drive (SSD) is just the type of Hard Drive that the computer has.

  Answered 6 years ago by P0ffeeVerified Purchase

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Q: QuestionHow does this computer fair for lite video editing?

Asked 7 years ago by colton.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

• A:Answer Yes, the quad-core processor can handle most 1080p video editing fine.

  Answered 6 years ago by AppleSheep

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Q: QuestionI bought this and tried to use Word, but it is saying I need a Windows product key. I thought this laptop came with W10 Home? Do i have to purchase Windows or not?

Asked 7 years ago by laptopbuyer.

• A:Answer It comes with Windows

  Answered 6 years ago by Roberts2

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Q: QuestionHow long will the Black Friday deal last for the surface laptop 2?

Asked 7 years ago by Margot.

• A:Answer We highly recommend reaching out to Best Buy directly for more information regarding sales and promotions of items. They can be reached here:1-(888)-237-8289.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there a way to get a Surface Laptop 2 with Windows 10s?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

• A:Answer It came with Windows 10 Home edition

  Answered 6 years ago by Mrlefty0706

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Q: QuestionDoes this computer have a camera and microphone, so you can do conferecing on internet?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Burgundy

• A:Answer Yes, there is a camera and microphone located at the top of the screen. The camera is Windows Hello compatible too which allows logging into the computer by simply turning it on and looking at the screen and it works wonderfully.

  Answered 6 years ago by Kevin

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Q: Questionwill it last through highschool and college all together?

Asked 7 years ago by ry.

• A:Answer Yes

  Answered 6 years ago by Izzy

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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Yes. Surface Laptop 2 provides the Surface Connect port for charging and docking with the Surface Dock.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Windows 10

  Answered 6 years ago by schesisVerified Purchase

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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is Surface Laptop 2 different from Surface Laptop?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer The new Surface Laptop 2 is the next generation of the most balanced device we’ve created. Surface Laptop 2 provides a classic form with a beautiful blend of fabric, function and sleek design. Under the hood, Surface Laptop 2 features an 8th Gen Intel® Core™ processor for 85% faster performance than Surface Laptop and all-day battery life of up to 14 hours of local video playback. Surface Laptop 2 now ships with Windows 10 Home, which delivers the features our customers use most at a more affordable starting price. In addition to Burgundy, Cobalt Blue, and Platinum, Surface Laptop 2 is now available in a sleek new matte Black. *Testing conducted by Microsoft in August 2018 using preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer It was with the one from my Surface book.

  Answered 6 years ago by kittyboom

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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Windows 10 Home.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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